HR Transaction Group

Full Time

76574BR

Job Summary

Applies professional human resources, organization policies and procedures to provide guidance to employees, supervisors and managers to resolve a variety of human resources issues of moderate scope and complexity by answering the HR line, PeopleConnect inquiry cases, email box(es) and live agent chat(s). They will be logged onto the ACD line daily, answering a variety of HR questions related to all subunits in the HR department and will research and respond to voicemails, emails and cases alike. Additionally, they will escalate complex or urgent matters to the appropriate HR contact or team. Reporting to the Customer Experience Supervisor, they will work to identify high volume areas of questions and work to develop knowledge content and templates for self-service use. This position will work closely with all subunits in HR to ensure streamlined responses and be aware of any areas of focus in the current environment of the subunit, for example, during Open Enrollment or when there is a labor action. This position may be required to have a focus on a specific area or topic and complete duties related to that focus such as processing, ammending forms, interfacing with vendors and more.

Department Description

The mission of the UCSF Health Human Resources team is to attract, develop and retain outstanding and diverse people. Our vision is to be a strategic and trusted partner empowering the UCSF Health community to leverage their talents. UCSF Health Human Resources is comprised of a team of talented professionals who support the UCSF Health mission through talent acquisition, workforce planning, compensation administration, benefits and leave administration, labor and employee relations, workers compensation and disability management, learning and recognition, onboarding and human resource transaction administration.

Required Qualifications

* Bachelor's degree in related area and / 1-3 years of related experience.
* Analytical skills to conduct analysis and develop recommendations; demonstrates organizational skills and problem-solving skills. Has working knowledge of other areas of HR.
* Basic knowledge of human resources policies and programs, and how they affect other organizational policies and procedures.
* Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.
* Demonstrated ability to handle difficult or volatile situations / individuals effectively.

Preferred Qualifications

* Knowledge of organizational policies and procedures and knowledge of functional area.
* Knowledge of a human resources management system (HRMS), and / or other related business software programs and systems.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at
Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

007595 HR GENERALIST 2

Job Category

Human Resources

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Flexible (combination of onsite and remote work), Minnesota Street (SF)

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday, 8:00 am - 5:00 pm