15 Customer experience Jobs in San Francisco, CA
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TalentBurst is Hiring a Customer experience Near San Francisco, CA
REMOTE Customer Experience Specialist III
Duration : 8 months plus extensions
Location : 100% REMOTE
Job Description : Duties
Duties
Partner with Program Lead to support 2-3 acquisitions of new companies
Facilitate meetings to review and examine identified needs and desired outcomes
Own documentation describing the customer or agent experiences we seek to enable, as well as the accuracy and quality of the approved and shipped experiences
Coordinate with enablement to support training and enablement strategy; support development of enablement and communications materials
Support creation and execution of the change management plan and strategy
Design and develop solutions that will support transformational projects to operationalise and scale initiatives that drive organizational maturity.
Onboard relevant users from acquired company to Gainsight and build the necessary workflows, reports, and dashboards
Support the design and implementation of an intentional and personalized customer lifecycle
Work with the BI and Data Analytics teams to bring key, data-driven metric dashboards
Skills
Proven ability to drive and own conversations in support of overall goals, providing alternative solutions when necessary
2 years experience working in Gainsight
4 years of experience within a global CX organization
Empathy, compassion, and a desire to ensure that our customers receive the proper treatment and a willingness to take steps to continually improve it
Last updated : 2024-04-24
Job Summary
Full Time
$77k-101k (estimate)
04/25/2024
04/29/2024
www.talentburst.com
Framingham, Massachusetts
1,000 - 3,000
Tom Murray
<$5M
Related Companies
About TalentBurst
TalentBurst, Inc. provides staffing and consulting, high hazard payroll, and managed service provider/VMS partner solutions to Fortune 1000 corporations. The company offers its staffing solutions in the areas of contract information technology, engineering, SaaS, bio-pharma, accounting and finance, marketing, utility, compliance, banking, biotechnology, healthcare, energy, government, retail, PMO, Web and infrastructure, database/data-warehousing, quality assurance, clinical, and other areas. It also provides services in the areas of health benefits, workers' compensation claims, payroll, payr...oll tax compliance, and unemployment insurance claims. The company serves customers in the United States, Canada, the United Kingdom, India, Chile, and Singapore. TalentBurst, Inc. was founded in 2002 and is based in Natick, Massachusetts. The company has branch locations in Boston, San Francisco, Miami, and Milwaukee; and international offices in Toronto, Canada; and Gurgaon and Bangalore, India. TalentBurst is a managed services provider (MSP).
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The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.
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