6 Customer Service Representative - Hasbro Pulse Jobs in East Providence, RI
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TalentBurst is Hiring a Remote Customer Service Representative - Hasbro Pulse
Location: 100% Remote to RI, MA, CT
Pay rate: $17.50/Hour
Hours of operation that the candidate needs to be available for: 8 am - 6 pm ET M-F, Sat 10 am - 2 pm ET
Do you have a passion for helping others and like the idea of supporting a branded play & entertainment company that creates toys and entertainment that make the world smile? We have an opportunity for a Customer Service Representative to join our team! You will work under the direction of the Consumer Care Manager and be responsible for handling a broad range of methods of contact. You are equally adept at accurately documenting consumer issues while providing outstanding service. A strong customer service mentality and the ability to readily and positively adapt to change and innovation are required. We will train you on our products and systems.
Required Skills
NOT REQUIRING TESTING
MUST BE LOCAL CANDIDATES; REMOTE TRAINING AND WILL WORK REMOTE
A day in the life of a Pulse Representative
- Ability to effectively communicate with collectors via telephone, email, and online chat
- Understand the collector community/passion and provide best resolution for fan collectors; ability to de-escalate, take ownership and provide outstanding service with every interaction.
- Ability to effectively manage multi support systems
- Maintain an in-depth knowledge of all products and processes.
- Identify and accurately call out potential trends and consumer concerns.
- Understanding knowledge of collector brands- Transformers, Star Wars, Marvel, etc.
- SAP knowledge a plus
- Excellent Customer Service Skills
- Proven leadership skills
- Ability to work with a high degree of accuracy and attention to detail
- Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
- Strong technical aptitude and knowledge of PC and Mac
- Ambitious with ability to prioritize strong organizational and time management skills
- Ability to work effectively in a faced-paced environment/ learn and adapt quickly in a demanding customer service environment
- Ability to accurately assess the entire situation to make an informed decision
- Minimum of 3-years in a contact center environment preferred
- Associates degree preferred or a combination of some college and equivalent work experience.
- Knowledge of Microsoft Office Suite applications
- Bi-lingual/multi-lingual in French Canadian or Spanish a plus
Associates degree preferred or a combination of some college and equivalent work experience.
Required Years of Experience
- Minimum of 3-years in a contact center environment preferred
- Associates degree preferred or a combination of some college and equivalent work experience.
- Knowledge of Microsoft Office Suite applications
#TB_EN
Job Summary
Full Time
$93k-120k (estimate)
05/11/2024
05/12/2024
www.talentburst.com
Framingham, Massachusetts
1,000 - 3,000
Tom Murray
<$5M
Related Companies
About TalentBurst
TalentBurst, Inc. provides staffing and consulting, high hazard payroll, and managed service provider/VMS partner solutions to Fortune 1000 corporations. The company offers its staffing solutions in the areas of contract information technology, engineering, SaaS, bio-pharma, accounting and finance, marketing, utility, compliance, banking, biotechnology, healthcare, energy, government, retail, PMO, Web and infrastructure, database/data-warehousing, quality assurance, clinical, and other areas. It also provides services in the areas of health benefits, workers' compensation claims, payroll, payr...oll tax compliance, and unemployment insurance claims. The company serves customers in the United States, Canada, the United Kingdom, India, Chile, and Singapore. TalentBurst, Inc. was founded in 2002 and is based in Natick, Massachusetts. The company has branch locations in Boston, San Francisco, Miami, and Milwaukee; and international offices in Toronto, Canada; and Gurgaon and Bangalore, India. TalentBurst is a managed services provider (MSP).
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