Location: OaklandFull Time
Job ID: 55192
Job Posting
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UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
DEPARTMENT OVERVIEW
The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.
POSITION SUMMARY
The Benefits Analyst 3 - Member Records works closely with their department to 1) fulfill divisional strategic objectives to move the organization forward; 2) meet and exceed performance standards; and 3) build a culture of high performance in delivering a positive service experience to internal and external clients at every touch point.
The Benefits Analyst 3 - Member Records is a highly motivated, detail-oriented, problem solving, results-driven individual with a proven track record of delivering exemplary customer service in a fast-paced work environment while managing multiple projects with limited guidance.
The Benefits Analyst 3 - Member Records is a high-level individual contributor and subject matter expert who supports their supervisor and manager in leading the day-to-day operations of their team to ensure the efficient use of resources, the accurate reporting of data and the effective and timely delivery of benefit services to all internal and external members, customers and key stakeholders.
Under the guidance of their supervisor and manager, the Benefits Analyst 3 - Member Records may monitor the workflow of the team to ensure that quality metrics are reported and operational efficiencies are streamlined, improved and met as needed.
The Benefits Analyst 3 - Member Records will play a key role in supporting their supervisor and manager to ensure that 1) effective training and coaching is provided to staff; 2) complex issues are addressed and resolved in a timely, professional manner and 3) communication from top to bottom is delivered to ensure a consistent and exemplary service experience to internal and external clients.
The Benefits Analyst 3 - Member Records also supports department leaders to ensure that staff comply with federal and state guidelines and policies set forth by the University of California.
Key Responsibilities
30% Operational Excellence

• Collaborates with supervisor and manager to build a culture of delivering exemplary service to internal and external clients and to support strategies focused on operational excellence and process and/or workflow improvements.
• Works closely with supervisor and manager (and other RASC leaders) to ensure that department goals, performance targets are met while maintaining compliance with Plan policy and budget.
• Always considers the customer's point-of-view and anticipates customers' needs when dealing with complex written and verbal inquiries from both internal and external clients.
• Stays current on industry trends, departmental policies and procedures and applies accordingly.
• Recommends improvement to system processing and changes to the Plan and regulations.
  25% Analytical Excellence
• Supports the compilation of weekly, monthly or quarterly reports.
• Supports supervisor and manager in conducting quality assurance and other mechanisms (i.e., reporting scorecards, dashboards, etc.) to identify customer satisfaction levels and seeks improvement as needed.
  30% Training and Development
• Confers with supervisor and manager to identify, recommend and may provide the appropriate training to further staff development and on-the job performance.
• Supports supervisor and manager in facilitating staff cross-learning across lines of business (i.e., member services, retirement, health and welfare and benefits administration units.)
• Supports supervisor and manager in facilitating team development functions, which may include attending pre-hire group interview sessions, onboarding and mentoring new staff.
  15% Customer Service Excellence
• Serves as a "change agent, champion or initial adopter" who embraces change and encourages colleagues to support pending or newly implemented change initiatives.
• Takes ownership and is accountable for the member experience, follows through with direct member communication.
• May support supervisor and manager in developing back-up plans to ensure adequate staff coverage during peak periods, such as holidays.
• Establishes and builds rapport/relationships with members and colleagues within and outside of RASC.
  Education
  Bachelor's degree in related area such as Human Resources, Operations Management, Marketing, Public Health and minimum three years relevant work experience and / or 7 years equivalent experience / training
• Knowledge Skills
  Qualifications and/or Technical Experience
• Three years of benefits and/or pension processing experience
• Proficient in Microsoft Office Suite
• Ability to conduct research, update and maintain records
• Strong and proficient math or payroll skills
• Able to prioritize multiple tasks and deliver reports, projects and results within tight timelines and fast turnarounds; able to proof and audit for accuracy.
• Working knowledge of pertinent federal and state regulations and filing and compliance requirements along with retirement, health and welfare, benefits administration.
• Strong organizational and time-management skills; excellent critical thinking and problem-solving skills; able to influence and advise people at all levels, including leaders.
• Must have an innovative, positive self-directed attitude; a proven problem-solver who can develop and implement strategies or methodology for improved deliverables. Able to "go the extra mile" in delivering service to both internal and external customers.
• Willingness to take initiative and work independently.
• Exemplary verbal, written, change communication and presentation skills; able to work in a highly collaborative manner and formulate a clear point of view.
• Able to work with strong personalities and different work styles while remaining calm, tactful, courteous and respectful under pressure.
• Ability to quickly learn the UC pension administration system
• Ability to quickly learn the University of California Retirement Plan and Regulations
  Key Relationships
• RASC Leadership
• RASC Analysts
• Location stakeholders and partners
• University of California faculty and staff, retirees and Survivors
  Job Title
  RASC Benefits Analyst 3
  Job Code
  007720
  Salary Grade
  Grade 21
  Payscale:
  $84,000.00 - $97,400.00
  Full Salary Range:
  $67,000.00 - $119,200.00
  Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
  ADDITIONAL INFORMATION
  HOW TO APPLY
  Please be prepared to attach a cover letter and resume with your application.
  APPLICATION REVIEW DATE
  The first review date for this job is July 10, 2023. The position will be open until filled.
  CONDITIONS OF EMPLOYMENT
  Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
  Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
  August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
  EEO STATEMENT
  The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
  The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.
  To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=55192&PostingSeq=1
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