Information Systems Analyst (7309U), Student Information Systems - 33258 About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .
Departmental Overview
Campus Applications and Data - Application Delivery (CAD-AD) in Berkeley IT leads the operations of campus software solutions that support the university's primary finance and student systems. Campus Applications and Data is part of Berkeley Information Technology (BIT). The objective of CAD-AD is to bring value to campus through a department-wide continuous cycle of improvement and feature enhancements in a suite of tightly integrated custom and purchased systems. To ensure the success of these mission-critical systems, CAD-AD is staffed with a blend of technical and functional experts who will test and implement new features, respond to campus needs, and keep all systems running optimally throughout the academic cycle and financial year. CAD-AD partners with areas across the university to ensure systems support efficient and effective operations, while introducing cutting edge functionality to best support students, faculty, staff, alumni, and community members.
Berkeley IT believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.
In addition, members of the Berkeley IT community have created and endorse the following values for our organization to augment and amplify the campus principles:
We champion diversity.
We act with integrity.
We deliver.
We innovate.
Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.
Application Review Date
The First Review Date for this job is: April 6, 2022.
Responsibilities
Manages service requests for developer tools, specifically Atlassian's Jira and Confluence spaces and GitHub repositories. Monitors and makes recommendations on when to apply software patches and upgrades. Performs moderately complex analysis to support operation of developer tools. Performs testing of software to ensure proper operation and conformance to test plans. Works closely with the Infrastructure team to ensure smooth operations of developer tools. Implements release management and coordinates communications with key stakeholders. Identifies, evaluates and develops complex processes and procedures. Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements, and revising existing system and process logic issues as necessary. Documents complex software and processes. Applies advanced concepts in working on moderately complex to complex projects, including the management of structured and unstructured content. Performs complex data analysis and analyzes the design and use of complex data sources. Interacts with teams of advanced IT professionals as a proactive member. May serve as technical lead for a project of moderate scope. Understands and applies industry practices, community standards and department / unit policies and procedures relating to work assignments. Professional Development and Training.
Required Qualifications
Deep knowledge of and/or ability to learn Atlassian's Jira and Confluence products and GitHub or similar software development support applications. Experience troubleshooting client related issues and actions that can be taken to improve or correct performance. Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Preferred Qualifications
Designs and coordinates work flow of support requests, setting priorities and tracking resolution. Ensures compliance with and provides input into service level agreements. Recommends and implements improvements to practices and procedures. Employs complex tools to perform work flow analysis and recommends quality improvements. Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines. Ability to write technical documentation in a clear and concise manner. Knowledge of and/or ability to learn UC Berkeley policies, procedures, campus organizational structure and functions. In-depth understanding of the use of automation tools, including skill to perform automated processes that improve efficiency.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html