• excellent tuition remission benefits
• outstanding health benefits plans and rates
• 12 paid holidays each year
• 28 days of paid leave (not including the paid holidays) earned each year
• great retirement plan

Do you have a passion for training and providing outstanding customer service? Are you excited by the idea of working in a fast-paced environment?

If so, consider joining the Schaefer Center for Public Policy at the University of Baltimore as our new Training Assistant.

The Schaefer Center for Public Policy at the University of Baltimore is an applied research and public service division of the College of Public Affairs. The Schaefer Center's work focuses on 1) preparing current public sector managers for the challenges of tomorrow through its professional development programs including the Maryland Certified Public Manager Program; 2) growing future leaders through applied learning experiences including its signature Schaefer Center Fellowship and its NextGen Leaders for Public Service program; and informing public decision-makers through its applied research, program evaluation, policy analysis, and opinion research services.

We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your required cover letter and resume as one document (please make the file name short and without spaces or special characters) and attach it in the resume location. To apply, visit http://www.ubalt.edu/candidate_gateway/erecruit.html. Additional instructions below.

Job Summary

The training assistant will provide support for the Schaefer Center’s Maryland Certified Public Manager® Program, Maryland Equity and Inclusion Leadership Program, and other continuing education programs offered by the Schaefer Center. These programs are open to managers and executives who work for state, county, and municipal government agencies as well as nonprofit organizations.

This position will staff training sessions (via Zoom or in-person), support processing training program admission applications, support ordering and shipping program instructional materials, track and document participant attendance, and maintain the database of program graduates.

Key Responsibilities

Staff training sessions. The training assistant will host virtual training sessions, provide support to instructors during sessions, manage breakout rooms, and monitor the program session to resolve issues/answer questions.

For in person sessions, the training assistant will set up the room for training, compile training handouts provided by instructors, ensure instructional materials and supplies are in place, greet participants, and take attendance. In addition, the training assistant will provide technical and other administrative support as needed during the training sessions.

Provide support to program participants as needed including providing assistance with navigating the University of Baltimore website and learning management system, accessing course materials, and serving as a first line response for participant questions.

Track and document participant attendance and completion of assignments. Identify participants in need of makeup assignments.

Maintain instructional content provided by instructors on Canvas or similar LMS. Review Canvas sites to ensure accuracy and completeness of materials posted.

Order and ship books and other training materials to participants in online programs via Fed Ex or similar carrier, track delivery, and maintain accurate records of shipments for cost allocation.

Support application processing. Assist participants with completing online program applications as needed, review and track applications for completeness, follow-up with applicants regarding incomplete applications. Assist with preparing acceptance notification, tracking applicant acceptance, and collect data needed to process UBalt student IDs and request Sakai/Canvas access.

Other duties as needed.

Required Education and Experience

Education: High School Diploma or GED
Experience: Three years of directly related work experience.
Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Education and Experience

Education: Bachelor’s Degree in related field
Experience: Experience supporting professional development programs and data management experience.

Required Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Proficiency with Office, Excel, and PowerPoint
• Ability to manage multiple priorities
• Ability to work independently and problem solve
• Demonstrated ability to be detail oriented
• Ability to effectively manage time and schedules
• Strong customer service skills
• Experience with Canvas or similar learning management system.

Special hours of work required: Some evening and weekend hours may be required.

The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.

We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy. Information follows about submitting the electronic application and attaching your required cover letter and resume.

Applicant Instructions: Using Candidate Gateway to View and Apply for UBalt Vacancies

The Candidate Gateway system serves as your connection to The University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UBalt’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.

Please read and print the information below before you apply, and refer to it as you enter your application.

NAVIGATION

A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD

Before you apply:

• Save one PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.

When you apply:

• In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
• Then, click “Upload” to attach it.
• Click “Continue” to continue the application process.

B - ENTER DATA ON THE FOLLOWING PAGES:

Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT

above and below the required data for the four categories shown above.

Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.

1. Current and Prior Employment/Work Experience:

• Enter employment information relevant to your position of interest.
• You can use the first day of the month wherever dates are required.
• After you enter your work experience, click “Save,” then click “Next.”

2. Education/Education History and References:

• Use the dropdown to enter your highest education level. Entering this information is required.
• Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
• For country, enter USA or click the hourglass to select another country.
• You can use the first day of the month wherever dates are required.
• Click the plus sign to the left of "References" to enter two professional references.
• After you enter your education information and references, click “Save,” then click “Next.”

3. How did you find out about us/how did you find out about the job?

• After you enter this information, click “Save,” then click “Next.”

4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.

C – SUBMIT ONLINE APPLICATION

To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:

My Applications
Thank you for your interest in employment at the University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.

Questions/Help
If you have trouble viewing our job postings or applying for the vacancy, contact ubhrcareers@ubalt.edu for assistance.

TO APPLY:

External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.

Internal applicants (students taking classes at UBalt and current employees) with login and password for MyUB: use the internal applicant link, log into MyUB, then click the “View or Apply for Job Positions” link on the left.

http://www.ubalt.edu/hr

• Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
• To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
• Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.

The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.