Summary of Job Duties

The Ortho Front Desk II (Access Coordinator II) will meet, greet, and assists the public, answer telephones and / or will coordinate appointments, referrals, consults, tests and / or procedures, check-in and registers patients, check-out patients, and collect payments and issue receipts.

Qualifications :

Minimum Qualifications :

• High school diploma / GED
• Two (2) years of customer service or healthcare experience
• Basic proficiency with computers (preferably MS Office)
• General knowledge of office machines including printers and scanners

Preferred Qualifications :

• Epic
• Experience in registration, billing, or scheduling in a healthcare environment
• Knowledge in basic medical terminology

Additional Information :

Additional Information :

• Schedules, reschedules, coordinates, and / or cancels appointments.
• Create new patient charts.
• Accesses EMR referrals and orders as appropriate.
• Conducts insurance verification and benefits explanation by running eligibility on patients.
• Request outside records.
• Conduct pre-registration as needed.
• Inputs and / or updates accurate patient information.
• Attends staff meetings and participates in the orientation and / or training of new staff.
• Communicates accurate and complete information.
• Must maintain strict confidentiality.
• Demonstrates positive working relationships.
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
• Demonstrates effective service recovery skills.
• Performs other duties as assigned.

Salary Information : $31,740.80

$31,740.80

Last updated : 2024-04-28