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Closing Date:
06/08/2024Type of Position:Clinical Staff - Medical Ancillary SupportJob Type:RegularSponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
At UAMS we value Diversity, Equity and Inclusion.
For general application assistance or if you have questions about a job posting, please contact Human Resources at .
Department:ICE | SUSL Access StaffDepartment's Website:
Summary of Job Duties:This Access Coordinator II works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assist the public. This position answers telephones and/or may coordinate appointments in a call center environment. This position may perform other duties to support patient care activities as needed.Qualifications:Minimum Qualifications:
High School Diploma or GEDPLUS Two (2) years of customer service or healthcare experience
Good communication skills, basic computer proficiency (preferably MS Office), excellent telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills
Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire
Preferred Qualifications:
Call center experience
Experience in registration, billing, or scheduling in a healthcare environment
Knowledge of basic medical terminology
Additional Information:
RESPONSIBILITIES
Schedules, reschedules, coordinates, and cancels appointments using the hospital systems; conducts pre-registration as needed. Inputs and/or updates accurate patient information
Creates new patient charts and accesses systems for orders as appropriate
Conducts insurance verification and benefits explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed.
Meets, greets, and assists the public, and answers telephones in a professional and friendly manner
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
Consistently utilizes communication devices and keeps accurate records as required
Demonstrates effective service recovery skills. Attends required hours of training and/or in-services
Attends staff meetings and participates in the orientation and/or training of new staff
Participates in annual educational needs and assessments
Maintains required job skill competencies and completes skill assessments annually
Completes and maintains documentation of continuing education hours annually
Performs other duties as assigned
Salary Information:
Commensurate with education and experienceRequired Documents to Apply:
List of three Professional References (name, email, business title), ResumeOptional Documents:
Recruitment Contact Information:
Please contactfor any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Criminal Background CheckThis position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:N/AFrequent Physical Activity:N/AOccasional Physical Activity:N/ABenefits Eligible:YesFull Time
$62k-80k (estimate)
02/01/2024
07/09/2024
ahecne.uams.edu
Little Rock, AR
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