4 Call Center Operator I Jobs in Little Rock, AR
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University of Arkansas for Medical Sciences is Hiring a Call Center Operator I Near Little Rock, AR
Closing Date:
05/31/2024Type of Position:Clinical Staff - Medical Ancillary SupportJob Type:RegularSponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
At UAMS we value Diversity, Equity and Inclusion.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:ICE | CORE PA Myeloma AccessDepartment's Website:
Summary of Job Duties:The Call Center operator answers all incoming calls at the main switchboard using a computerized telephony integration system. This person will access databases within the system to provide information to callers, staff and physicians. The employee will also provide service for patients needing to access the UAMS Specialty Pharmacy and will notify appropriate staff of emergency situations. Develop skills and knowledge of UAMS physician services, provide hospital directions, promotional activities, current advertising topics and knowledge of services made available to public.Qualifications:Qualifications:
- High school diploma/GED plus 2 years customer service and administrative experience.
- Telephone experience in a call center or medical setting desired.
- Experience with computerized telephone integration system a plus.
- Must have computer/basic keyboard skills, telephone etiquette skills, basic knowledge of office machines.
Additional Information:
- Communicates on a daily basis to department management to advise of any incident or unusual occurrence while on duty. Performs basic clerical and office work as required.
- Performs hospital-campus wide overhead and other announcements as needed. Provides after-hours answering services following established protocols and processes.
- Assists callers appropriately by listening, clarifying requests, and accurately placing calls for patients, visitors, staff, and physicians. Provides professional and courteous service to both internal and external callers. Manages heavy daily call volume by utilizing multi-tasking skills and demonstrates the ability to fully operate the basic Mitel phone systems, including specialized directories and headsets.
- Assists in maintaining the online UAMS call schedule. Serves as a liaison for outside Pharmacies and Home Health Nurses who need assistance with prescription clarification, refills, and/or medical orders.
Salary Information:
Commensurate with education and experienceRequired Documents to Apply:
List of three Professional References (name, email, business title), ResumeOptional Documents:
Recruitment Contact Information:
Please contact askrecruitment@uams.edufor any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Annual TB Screening, Criminal Background CheckThis position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:Sitting, TalkingFrequent Physical Activity:Sitting, TalkingOccasional Physical Activity:WalkingBenefits Eligible:YesUAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
Job Summary
Full Time
$32k-42k (estimate)
05/21/2024
05/24/2024
ahecne.uams.edu
Little Rock, AR
<25
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The job skills required for Call Center Operator I include Customer Service, Call Center, Listening, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Operator I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Operator I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Operator I positions, which can be used as a reference in future career path planning. As a Call Center Operator I, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Operator I. You can explore the career advancement for a Call Center Operator I below and select your interested title to get hiring information.
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