Description

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. 

Position Summary:

The Medical Office Assistant (MOA) responsibilities include greeting patients and visitors, verifying their information in the Epic System, and performing automated appointment scheduling. In addition, this position maintains patients’ medical charts and receives co-payments for a visit. A successful MOA will provide excellent patient and physician customer service.

Key Results Areas (KRAs):

• Check-in process: Effectively checks in patients by greet, arriving, verifying benefit coverage, verifying and entering referrals, verifying and updating FSC and demographic information, collecting and posting co-pay and self-pay balances, generating lab/procedure orders, pharmacy provider, obtaining complete medical history and HIPAA forms.
• Patient scheduling process: Effectively schedules patients from bump list and reminder.
• Medical records process: Accurately creates and maintains charts in paper and electronic formats. Effectively scans and indexes electronic records.
• Charge entry process: Accurately completes charge entry process and can effectively resolve registration and charge entry edits.
• Payment posting: Accurately completes Payment posting process using Epic system.
• Office Administration: Accurately generates no-show and missed appointment letters and dictation; sorts and distributes mail and faxes; sources translation services
• Patient satisfaction: Meets patient and physician expectations
• Check-out process: Effectively checks out patients by scheduling return appointments, and procedures, collecting and posting co-pay and self-pay balances, coding accurately, and completing encounter forms.
• Telephone support: Answers, screens & directs incoming calls, and answers basic patient-related questions and/ or problems.
• Billing and HIPAA regulatory compliance: Complies with the letter and spirit of Billing and HIPAA regulations

Requirements

Core Competencies 

• Effective interpersonal and communication skills
• Excellent telephone etiquette
• Knowledge of medical terminology
• Ability to prioritize and multi-task

Education & Experience:

• High School diploma or equivalent required
• At least 1 year of experience in a medical office setting preferred
• Experience using a medical billing system is preferred
• Typing skills of 25 words per minute with 90% accuracy

EOE-University Clinical Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. University Clinical Health is a VEVRAA Federal Contractor – priority referral Protected Veterans requested.