Medical Front Office Assistant / Receptionist needed in a busy single specialty medical practice. Three years of medical office experience required. Basic computer skills are also required for this position. Job duties may include a variety of checking in patients, operating high volume phone lines, coordinating patient care with clinic staff, and similar duties requiring the ability to multi task. High level inter-personal and communications skills are important for this position.

About the company: Mays & Schnapp Neurospine and Pain offers a true interdisciplinary approach to treating chronic pain that often include any combination of nerve blocks, physical therapy, prescription medications, and psychological support, all under one roof. Mays & Schnapp is the only CARF (Commission on Accreditation of Rehabilitation Facilities) certified pain clinic in the region.
www.maysnadschnapp.com

Front Office COMPETENCIES

Demonstrates supportive behaviors necessary for age specific communications.

• For adults 18 – 65 years old: Interviews patient during registration process, maintains eye contact and speaks clearly, provides information based on level of maturity.
• For adults age 65 and older: interviews patient/family during registrations process, Shows patience with memory lapses. Maintains eye contact and speaks clearly. Offers assistance as needed.

Demonstrates appropriate patient interview process in obtaining medical and financial information.

• Interview patients/family/referring to obtain pertinent information
• Explains clinic policies and forms.
• Enters appropriate demographic information in to clinic system.
• Communicates effectively.

Verifies Insurance coverage according to insurance guidelines

• Using computer system, ensures the appropriate third party coverage information is entered to correctly bill for services.
• Contacts patient, payor and referring physician’s office to obtain accurate patient information when necessary.

Demonstrates competence in closing out daily financial processes

• Places all cash and checks in locked box as received and logs. Total cash and checks received, verify and forward to administration
• Total credit cards and close out machines for the day
• Prints daily and weekly schedules for physicians, administrator
• Makes sure answering service is notified of doctor on call

Demonstrates competence in opening clinic.

• Understands security procedures for opening
• Is always prompt

Maintains a positive work climate and the overall team efforts of the department.

• Communicates effectively with co-workers
• Obtains feedback and acts on it as appropriate.

Understands Check-In and Check Out procedures and is able to perform tasks required to do so.

Understands how to utilize the practice electronic medical and Practice Management system and performs tasks within the systems.

Manages phone calls

• Pulls off messages in a timely manner for nurse review
• Schedule, cancel and reschedule appointments
• Takes new patient consults, assuring all necessary information is obtained

Manages medical records requests and electronic faxes

• Faxes requests for medical records in a timely fashion

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical office: 1 year (Required)

Work Location: In person