Universal Logistics Holdings is a full-service provider of customized transportation and logistics solutions. For over 90 years, we have provided complete services including dry van and specialized transportation, intermodal drayage, material handling and value-added services, and global trade management. Our national footprint and ability to conduct business with all major steamship lines and rails gives our customers seamless and consistent service.

Ideal candidates will meet the following requirements:

• Excellent written and verbal communication skills
• Customer service or office experience in a fast-paced environment is preferred
• Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
• Excellent problem solving skills and the ability to work independently

Responsibilities will include:

• Investigating customer discrepancies and working with various contacts to resolve the issues
• Telephone, email, and in person communication with various levels of internal employees from our field offices to executive management
• Understanding and analyzing shipping documents
• Research and problem resolution of customer invoice issues
• Learning and understanding industry requirements and changes
• Interaction with the customer via phone calls, email, web portals, and EDI connections

In addition to a competitive salary, this position offers medical, vision, and dental benefits, FSA, 401k, life insurance, paid holidays, paid vacation, and upward mobility within a growing company!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Warren, MI 48089 (Required)

Ability to Relocate:

• Warren, MI 48089: Relocate before starting work (Required)

Work Location: In person