56 Experience Specialist; NewStart/Addiction Medicine; 1.0 FTE;Day Shift Jobs in Madison, WI
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Experience Specialist; NewStart/Addiction Medicine; 1.0 FTE;Day Shift
$42k-52k (estimate)
Other | Social & Legal Services
11 Months Ago
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UnityPoint Health is Hiring an Experience Specialist; NewStart/Addiction Medicine; 1.0 FTE;Day Shift Near Madison, WI
12611BR
FTE: 1.0
Shift: 7:45-4:15 Monday through Friday. NO WEEKENDS/HOLIDAYS!
Compensation: $17.79/hour based on experience
Hours Per Week: 40
Weekends: No
Benefit Eligible
Why UnityPoint Health?
- Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement. This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff.
This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health – NewStart (Addictions Clinic).
In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.Required Qualifications:
- High School or Vocational School graduate
- Ability to demonstrate strong customer service skills.
- Ability to effectively enter information into a variety of computer programs.
- Ability to understand and apply guidelines, policies and procedures.
- Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
- Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
- Writes, reads, comprehends and speaks fluent English
- Multicultural sensitivity
- Microsoft Office – basic computer skills.
- Customer/patient focused
- Critical thinking skills using independent judgment in making decisions
- Previous medical office experience preferred.
- Previous experience with an electronic health record or medical office software preferred.
- Previous experience coding diagnoses and procedures with ICD010-CM and CPT preferred.
- Knowledge of medical terminology, anatomy and physiology.
Job Summary
JOB TYPE
Other
INDUSTRY
Social & Legal Services
SALARY
$42k-52k (estimate)
POST DATE
06/29/2023
EXPIRATION DATE
04/28/2024
WEBSITE
unitypoint.org
HEADQUARTERS
ROCK ISLAND, IL
SIZE
15,000 - 50,000
FOUNDED
1995
REVENUE
$1B - $3B
INDUSTRY
Social & Legal Services
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