General Purpose

The Bell Attendant will work closely with the hotel's guest service team to assist arriving and departing guests with their luggage. The Bell Attendant is primarily responsible for welcoming guest to the hotel and obtaining transportation when requested. This role may require communication and coordination between guest services and assistance with guest luggage. Bell Attendants may be asked general information about the hotel and surrounding area. You will also assist with making deliveries to guest rooms and offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To work as a member of the team and in conjunction with the overall guest experience. The following include the essential duties and responsibilities of this job (other duties may be assigned):

• Greets guest and present a warm welcome.
• Greet and escort arriving and departing guest to and from their accommodations.
• Retrieve and transport guest luggage.
• Inspect guest rooms and acquaint guest with these rooms and their features.
• Respond to guest inquires and request in a timely, friendly and efficient manner.
• Organize and store luggage, as needed, according to guidelines.
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guest and or other departments.
• Ensure messages or room correspondence are regularly delivered throughout the day.
• Deliver items to guest and offices.
• Delivery of VIP amenities to guest rooms
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door appears as needed.
• Assist guest with questions regarding the property or nearby areas.
• Assist guest services with arriving packages.
• Assist with arranging transportation for guest.
• Replenishes areas with supplies as required.
• Assist in the maintenance, appearance and functionality of equipment i.e. bell carts.
• Maintain the organization of the Luggage Storage and Packages closet.
• Ensures the guest luggage tags are reviewed and match luggage before releasing.

QUALIFICATIONS What are we looking for?

Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Must have physical stamina to life moderate amounts of weight.
• Ability to stand for long period of time.
• Must possess good attention to detail, and the ability to work under pressure.
• Must possess the ability to handle multiple tasks.
• Fully available to work a flexible schedule including evenings, weekends and holidays.

EDUCATION AND/OR EXPERIENCE

High School diploma. No experience required.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors and fellow employees.

MATHEMATICAL SKILLS - Not applicable

REASONING ABILITY

Must be able to make appropriate judgments relative to the process of supporting the cleanliness and maintenance of guest rooms/public areas.

CERTIFICATES, LICENSES, REGISTRATIONS - Not applicable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to lift/push/pull 50 pounds. Job frequently requires walking, sitting, kneeling, crouching, and standing. Frequently requires reaching, grabbing, pulling, and grasping. Must be able to squat, bend, kneel and twist.

HOURS

Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.