Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.  

The Manager of Field Services is responsible for effectively managing operations and delivering a high level of customer service to a specific facility or multiple facilities within a geographic region. Reporting to the Director, Operations, this role is responsible for leading a team of Healthcare Representatives to ensure the highest level of customer service possible to assigned accounts. This role works collaboratively with field leadership and with other leadership across Change Healthcare. 

Primary Responsibilities:

• Operations
  • Leads a team of Healthcare Representatives responsible for providing high quality client focused services by using knowledge of local, state and federal program requirements to efficiently maintain and update general applicant information to support client applications
  • Responsible for ensuring the quality and quantity of claims taken and ensures that claims are submitted / resolved timely. Ensures that claim status is documented appropriately in the system
  • Review inventory reports and ensure all actions are taken accurately and provide employee feedback
  • Responsible for reporting and metrics for assigned territory. Provides recommendations based on reporting
  • Ensures the appropriate coverage is available within assigned area
  • Monitors and fosters ongoing communications with government agencies regarding the status of claims
  • Manages all customer relationships in accordance with Change Healthcare policy and federal/state regulations
• Team Leadership
  • Fosters teamwork by actively encouraging team members to work together and by setting the right example
  • Proactively manages change by demonstrating the ability to support innovation and organizational changes needed to improve the organization's effectiveness
  • Manages team performance setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly
  • Communicates effectively and ensures that information is passed on to others who should be kept informed
  • Develops others by demonstrating the ability to delegate responsibility and to work with others and coach them to develop their capabilities. Ensures that all staff receives the training necessary to be successful
  • Works with the team members on development planning and provides growth opportunities within Change Healthcare as appropriate
  • When staffing needs arise, partners closely with Talent Acquisition to interview and hire the best talent
  • Builds collaborative relationships by developing, maintaining, and strengthening partnerships with others inside or outside the organization who can provide information, assistance, and support

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 5 years of experience in one of the following areas:
  • Healthcare management
  • Social services
  • Related government agency
• Business Experience
• Resolution Experience and Medicaid Follow up

Preferred Qualifications:

• 1 years of experience as a Resolution Specialist
• People management experience

Specialized Knowledge / Skills:

• Solid communication skills with a wide variety of audiences
• Excellent customer service skills
• Ability to demonstrate decisiveness and judgment in a wide range of situations
• Basic mathematical knowledge and understanding of budgets
• General knowledge of Microsoft Office
• Solid follow up and organizational skills
• Ability to work collaboratively within a team
• Thorough knowledge of SSA/SSI disability, as well as other federal financial assistance programs and state and local government programs

Working Conditions:

• Environment – field hospital and/or office environment
• Travel Requirements – Some travel may be required (up to 75%)
• Schedule Requirements – May include days, evenings, weekends and holidays
• Physical Requirements – Sitting, standing, walking, and using key board.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.