Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaningbehind Caring. Connecting. Growing together. 

The Family Caregiver Support Specialist will work under the WellMed Charitable Foundation, the philanthropic partner of WellMed Medical Management, and will implement and direct all aspects of Caregiver SOS by WellMed in their assigned geographic area. Program elements include caregiver education, information and referral services, wellness programs, caregiver supports, care coordination, marketing, and program development. The Caregiver Specialist is responsible for creating awareness in WellMed communities regarding Caregiver SOS and WellMed programs and services that serve a diverse group of caregivers. Special emphasis in telephonic caregiver coaching, an evidence-based protocol to help caregivers identify and self-manage issues that are a priority to them and their care recipient

Primary Responsibilities: 

• Implements and leads all aspects of Caregiver SOS in an assigned geographic area, including oversight of assistants and volunteer staff
• Develops an annual business plan with measurable objectives, and targeted activities to achieve those objectives
• Builds relationships and collaborates with key leaders, professionals, organizations and other stakeholders that serve caregivers in WellMed communities
• Seeks out and develops networking opportunities and speaking engagements in WellMed communities that will generate awareness of Caregiver SOS and WellMed initiatives
• Utilizes tracking systems to formally track phone calls, visits, trainings, outreach, and family meeting, and develops reports for management and WCF board members
• Plans calendar of events that meet annual performance measures for caregiver outreach and education
• Assess caregivers and provides a holistic response to identify and activate informal and formal resources and caregivers supports according to the caregiver’s care plan
• Utilizes required assessment and reporting systems to monitor caregivers’ burden, develop appropriate care plans, track caregiver progress and needs, and track and report outcomes related to outreach, client reach (phone calls/visits/support groups), educational sessions, and caregiver needs and related resources
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree or equivalent experience
• 4 years of experience in a social services environment
• Intermediate knowledge of Microsoft Office suite (including Word, Excel, and PowerPoint
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications: 

• Bilingual Spanish/English
• Experience serving older adult population
• Clear and concise written and verbal communication skills
• Must be able to work on a team and/or independently with minimal supervision
• Ability to exercise judgment and discretion in handling sensitive and confidential issues
• Ability to supervise, train, monitor, and motivate the work of others

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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