Client Support Representative - San Antonio, TXGeneral InformationPress space or enter keys to toggle section visibilityCitySan AntonioState/ProvinceTexasCountryUnited StatesDepartmentService DeliveryDateThursday, May 30, 2024Working timeFull-timeRef#20033389Job LevelIndividual ContributorJob TypeExperiencedJob FieldService DeliverySeniority LevelAssociateCurrencyUSD - United States - USAnnual Base Salary Minimum31,080Annual Base Salary Maximum62,160The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.Description & RequirementsPress space or enter keys to toggle section visibilityAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)Overview:Xerox corporation is seeking a motivated Sr. Client Print Shop Representative to join our team and support our client at their facility located in San Antonio, TX. The Sr. Client Print Shop Representative is responsible for operating high volume duplicating equipment, performing associated copying tasks, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail / faxes, as well as applying necessary postage as well as providing copier maintenance and/or repair of customer site equipment. As a Sr. Client Print Shop Representative, you may also perform bindery, quality control (QC) and final check, housekeeping, filing services, call center assistance and reception assistance as well as various building support functions related to meeting set ups and light maintenance.What You’ll Do:Runs high volume copy machines and performs binding and finishing work.Ensures convenience copiers are working properly, checking for quality via daily inspections.Clears paper jams and informs technicians of specific problems.Performs repair service on customer copier equipment.Maintains records for management reports and inventory of supplies needed.Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points.Calculates charges for jobs performed and maintains billing logs.Responds to and coordinates all service calls required by customer.May perform filing duties in conjunction with specific customer requests, which may include 'purging' and archiving old documents.Delivers completed jobs to predetermined customer locations within the site.Maintains daily meter and service logs.Answers customer questions regarding status or feasibility of job requests.Ensures upkeep of convenience copier areas by keeping neat and well stocked.Performs duties related to the shipping of materials and receiving of materials.May perform meeting room and conference room set ups, building occupant moves within assigned facilities, re-lamping and light maintenance duties as assigned and occasional cleaning duties as needed.May require periodic overtime on nights and weekends, including off-hour emergency response.Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.Uses all copier equipment, calculator, fax machine, postage meter and PC.What You Need to Succeed:High school diploma or GED and 1-2 years of related work experience.High volume print production experience.EFI Fiery server experience.Displays a willingness to be trained on digital office equipment.Prior hands-on experience with troubleshooting, mechanical and electrical equipment repairsAbility to use hand tools.Strong time management skills.Ability to lift, push, pull and maneuver objects weighing up to 75 lbs.Experience using smartphones, laptops, and tablets with exposure to Microsoft Office (Word, Excel, and Outlook).Previous experience with software and hardware updates preferred.Familiarity with networking and internet connectivity preferred.How We Set You Up for Success:Hands-on training of Xerox equipment and all aspects of the Sr. Client Print Shop Representative role and responsibilitiesJob shadowing to prepare you to perform repairs, setups and troubleshoot independently.Ongoing career developmentWhat We Offer:Competitive compensation (hourly compensation and applicable overtime)Comprehensive benefits offerings (including medical, dental, vision, life insurance)Retirement plan – 401kPaid holidays, personal choice days, and paid time off.A culture that offers flexibility and a healthy work life balance#LI-DS1Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.