Description

Salary Range: $99,000-$125,000 annually

Benefits (The Good Stuff)

• Exempt (Salary): 3 WKS Vacation Paid*
• 12 Paid Holidays
• 12 PTO Paid Days
• Competitive Health Benefits Package
• Wellness Program Reimbursements up to $50/month
• Short Term Disability at NO COST
• Life Insurance & AD&D 2X Annual Salary at NO COST
• Employee Assistance Program
• Retirement Plan UP TO 6% Employer Funding
• Professional Development Opportunities
• Discounted On-Site Early Childhood Care
• Tuition Assistance for Early Education Degree
• Free Monthly Transit Card

*Vacation amounts may vary based on roles, schedules, and years of service.

Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. Join our team and join us in the fight for a stronger Miami!

United Way Miami, Inc. is hiring a Vice President, Business Solutions to join our Operations team. As Vice President, Business Solutions, you will be responsible for the project management services and the strategic direction of the business solutions to support the mission and work of UWM. Provides cross-discipline thought leadership and shares knowledge of transformational change management, and business process improvement.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Establishes policies, best practices, and standards of data quality. Enables data integration and implements analytics solutions. Responsible for data governance that drives data-based decision-making and identifies business opportunities and strategies. Drives to build a collaborative and data-literate culture.
• Collaborates with the executive leadership to meet strategic goals by supplying expertise and guidance on operations projects and systems. Leads the implementation and support of Business Solutions Tools (BST), managing the corresponding budget, contract, policies, and procedures and enabling the Business Solutions Team to achieve the highest internal/external customer service standards.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Reviews the existing BST landscape, develops and maintains a roadmap for future technology solutions, and how those solutions complement/replace existing solutions. Provides guidance leadership in prioritization of the initiatives.
• Provides insights to improve internal and external user experience, leveraging best practices, integrating existing applications software, introducing newer technologies, creating process/program governance, and guiding stakeholders through innovation strategy, risk analysis, and resource optimization.
• Ascertains applicative user acceptance of the BST by enabling direct relationships with software specialists/developers to support user needs. 
• Manages internal and external stakeholder alignment on strategic priority projects. Monitors business solutions compliance and provides periodic policies and procedures updates. 
• Supervises direct reports, facilitating training, developing/coaching, measuring performance, disciplining, and delegating/prioritizing tasks as needed. Has authority to hire, transfer, promote, compensate, or terminate subordinate employees or recommend such actions.

BST includes all application software, such as but not limited to: CRM systems, application databases, reporting, analytics and data visualization tools, eCommunity and email delivery platforms, business efficiency and program support technologies (i.e. RPA Robotic Process Automation). New hardware and systems (policies/processes) in support of the organization’s business needs. 

UWM is an equal opportunity employer and a drug-free workplace; please visit our Career site homepage to view our EEO statement and Drug-Free policy.

Requirements

Education Requirements: Degree in computer science/related field or equivalent experience.

Experience Requirements: Minimum of five years experience in a related field

Technology Requirements: Functional knowledge of the Office 365 suite of applications, CRM database systems, reporting/analytics tools (i.e. MSAccess, Power BI, SQL), RPA.

Other Essential Knowledge/Skills: Must be a customer-centric, fiscally responsible, detail-oriented, results-driven, and strategic leader. Supervisory and leadership experience should include leading, engaging, assessing and hiring, growing quality and committed individuals. Experience in process improvement, software implementation, budgeting, contract and project management, data governance, and analysis is required. The Spanish language is not a requirement but helpful. 

Career growth: We encourage you to grow by providing formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Apply with confidence! Research indicates that individuals, especially people of color and women, may hesitate if they don't meet every requirement. At United Way Miami, we embrace diversity and inclusion. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.