2 Support Desk Analyst I Jobs in Lubbock, TX
United Supermarkets is Hiring a Support Desk Analyst I Near Lubbock, TX
Key Requirements:
- Serve as the first point of contact for the Store Support Center, Distribution Center and Stores for all issues and requests of a technical nature, and log all issues and requests in our support desk software.
- Windows XP Professional & Windows 7
Active Directory
MS Office Previous experience with:- General Windows networking
SQL language and databases
General PC Troubleshooting (Printers, Wireless, etc.)- Excellent verbal and written communication skillsAbility to accept supervisory coaching related to performance, work habits, and attitude.Ability to function as a team member and get along with others.
Job Summary
JOB TYPEFull Time
INDUSTRYRetail
SALARY$47k-58k (estimate)
POST DATE01/19/2023
EXPIRATION DATE05/28/2024
Answer, log, and field incoming phone calls to the Support Desk.
Manage incoming issues and requests using our support desk software and address them within the Support Desk, or route them to the most capable ET team member of external service partner for resolution.
Provide assistance with store ordering errors, questions or research where possible.
Build and maintain relationships with the business in order to improve the overall level of service delivered to our guests.
Work with senior Support Desk staff to expand knowledge of United systems; transfer knowledge of United systems to newer Support Desk Analysts.
Strive to gain experience and knowledge through formal training programs and certifications in the IT field.
Address issues and requests within the Support Desk, or route them to the appropriate ET team members or external service partners.
Assist in maintaining documentation from subject matter experts of newly discovered or acquired solutions, processes and procedures in a centralized knowledge base.
Maintain store handheld equipment, including configuration of new equipment and troubleshooting and/or repair of existing equipment.
Assist with maintenance and loading of store order schedules and research ordering issues and resolve where possible.
Other duties as requested by management.Key Responsibilities:
- Minimum 2-year degree in IT-related field or 3 years of experience in IT-related field.
3-4 years of experience in a call center environment preferred.
General hardware/software troubleshooting skills are required.
Working knowledge of Google Applications is preferred.
Confident knowledge of:
unitedsupermarkets.com
LUBBOCK, TX
7,500 - 15,000
1916
Private
ROBERT TAYLOR
$1B - $3B
Retail
Related Companies
About United Supermarkets
United Supermarkets is a Texas-based supermarkets operator that sells groceries, medical supplies and floral products.
The job skills required for Support Desk Analyst I include Troubleshooting, Customer Service, IT Support, Active Directory, Cisco, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Desk Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Desk Analyst I positions, which can be used as a reference in future career path planning. As a Support Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Desk Analyst I. You can explore the career advancement for a Support Desk Analyst I below and select your interested title to get hiring information.
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