The Floral Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Department. He/She coordinates human relations for the Department and ensures execution of all company and department policies and procedures on a timely basis.

When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Responsible for hiring, training and performance management of team members
Responsible for communication of information distribution to entire department
Responsible for maintaining positive atmosphere, spirit and morale within the department
Demonstrate effective leadership skills by managing time and delegation
Develop team members and future leaders utilizing available materials and systems
Support and execute division concepts and programs
Accountable for executing and meeting financial goals
Responsible for identifying areas of opportunity throughout the store and within the department
Ensure quality and consistent product availability and solutions to our guests
Responsible for safe guarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
Oversee that department systems and processes are utilized consistently and correctly
Direct meetings with the department leadership team to effectively plan production and promotion goals
Verify team member schedules against business needs
Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management
Verify all books and manuals are kept updated
Oversee inventory process and reporting
Approve all purchase orders and maintain adequate levels
Order and adjust standing orders for flowers, plants, and related merchandise and supplies
Assist and lead designers and sales clerks in completing their tasks
Demonstrate good conflict management skills
Perform other duties assigned by upper managementKey Responsibilities:

Must be 18 years of age or older
High School Diploma or equivalent
Minimum of 1 year experience in floral retail
The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members.
Ability to work and communicate with all levels of management and subordinates in a professional manner
Ability to self-motivate, problem-solve and work with minimal supervision
Working knowledge of plants and flowers
Able to work in varied temperatures
Independent mobility within the department - standing and walking for 8-10 hours, squatting and climbing
Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
Ability to lift and carry items weighing up to 30 lbs. and push and pull up to 100 lbs.
Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
Ability to work at fast-paced, but efficient and controlled manner
Must be flexible to work various hours/shifts, including weekends and holidays
Must attend meetings, including out-of-town, requiring overnight stays
Must be able to transfer to another store within the area
Ability to function as a team member and get along with others
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
OUR MISSION
Ultimate Service Superior Performance Positive Impact