Responsibilities:
If selected, you will serve as an Information Technology (IT) Specialist for the United States Attorney's Office for District of Kansas. You will be responsible for providing technical and analytical assistance involving three or more IT specialty areas which support the information management needs of the District. At the full performance level, typical work assignments will include:

-Diagnosing and resolving problems in response to customer reported incidents;

-Providing customer support services including installation, configuration, troubleshooting, customer assistance and training in response to user requirements;

-Managing accounts, network rights, and access to systems and equipment;

-Designing, developing, testing, implementing, and managing internet and intranet websites.

-Monitoring functionality, security, and integrity of internet services, as well as managing internet servers;

-Planning and scheduling the installation of new or modified hardware, operating systems and applications software, working closely with customers to ensure seamless installation and minimizing installation problems;

-Maintaining network architecture and infrastructure, to include configuring and maintaining servers, hubs, routers, and switches, and monitoring network capacity and performance; and

-Understanding and enforcing policies and procedures to ensure information systems reliability and accessibility, and to prevent and defend against unauthorized access to systems, networks, and data.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

Qualifications

GS-9:* To be eligible at the GS-9 level, you must meet at least ONE* of the following conditions, as defined below: Specialized Experience, Education, OR a combination of Education and Experience.

Specialized Experience: One full year of specialized experience equivalent to the GS-7 level in Federal Service. Specialized experience is experience that equipped you with the competencies needed to perform the duties of the job. Qualifying experience must demonstrate possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Examples of specialized experience include: performing a variety of day-to-day operations and maintenance, troubleshooting, configuration, customer assistance, recovery and resolution of hardware and software problems; using network equipment such as routers and servers; and performing ongoing network monitoring and management.

Education: a Master's or equivalent graduate degree (such as an LL.B.) in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; OR 2 full years of progressively higher level graduate education leading to such a degree.

Combining Education and Experience: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 1 full year.

GS-11:* To be eligible at the GS-11 level, you must meet at least ONE* of the following conditions as defined below: Specialized Experience, Education, OR a Combination of Education and Experience.

Specialized Experience: One full year of specialized experience equivalent to the GS-9 level in Federal Service. Specialized experience is experience that equipped you with the competencies needed to perform the duties of the job. Qualifying experience must demonstrate possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Examples of specialized experience include: providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; providing technical support services to coordinate teleconferences and distance learning activities; performing ongoing network monitoring and management; distributing and installing new or upgraded software to ensure customers receive current versions of supported software; designing, developing, testing, implementing, and managing internet and intranet websites; creating basic scripts or code using general knowledge of programming languages and tools; and participating in the testing and implementation of an organization's information security program.

Education: One of the following types of education in a related field (e.g., Information Science, Engineering, Computer Science): a Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher graduate education leading to such a degree. This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management.

Combining Education and Experience: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 2 full years.

GS-12: To be eligible at the GS-12 level, you must possess at least one year of Specialized Experience equivalent to the GS-11 level in Federal Service.

Specialized Experience is experience that equipped you with the competencies needed to perform the duties of the job. Qualifying experience must demonstrate possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Examples of specialized experience include: maintaining network architecture and infrastructure; configuring and maintaining servers, hubs, routers, and switches; monitoring network capacity and performance; analyzing network traffic patterns and installing network software fixes, upgrades, and enhancements; resolving hardware/software interface and interoperability problems; designing, developing, testing, implementing, and managing internet and intranet websites; implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; implementing programs to ensure users are aware of, understand, and adhere to systems security policies and procedures; instituting a rigorous content management plan to provide users with appropriate information in an effective manner; and assessing and providing feedback on problematic trends and patterns in customer support requirements and providing recommendations to resolve cited problems.

Requirements:
-You must be a U.S. Citizen or National

-Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation

Job Type: Full-time

Pay: $66,732.00 - $113,047.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Wichita, KS 67202: Relocate before starting work (Required)

Work Location: In person