Information Technology Support Specialist

Purpose

The IT Support Specialist plays a pivotal role in maintaining a seamless technology environment within the organization. Responsible for providing technical assistance and support to internal users, this role ensures efficient operations by resolving IT issues, implementing solutions, and offering guidance on technical matters. The primary objective is to deliver exceptional support, enhance productivity, and foster a reliable technological infrastructure.

Education and Experience

• High school diploma
• Previous experience in an IT-related field

Position Responsibilities

• Provide frontline technical assistance and support to resolve hardware, software, and network issues promptly.
• Troubleshoot and resolve technical problems, guiding users through step-by-step solutions either in-person, by phone, or email.
• Triage support tickets and assign them to the correct department or person.
• Maintain accurate information for all support tickets, including issue descriptions, resolutions, and time entries.
• Create comprehensive documentation and knowledge base articles for future reference.
• Manage and maintain IT inventory, including tracking assets and ensuring adequate stock levels.
• Assist in planning and executing system upgrades and maintenance activities to enhance system performance and reliability.
• Assist in installing, configuring, and troubleshooting workstations and all IT infrastructure.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficiency in operating systems, software, hardware, and network troubleshooting.
• Familiar with ERP system and functionality.
• Excellent organizational skills and attention to detail.

Experience

• Experience in IT preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)