Job Description:

• Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools

- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues

- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks

• Monitor system performance and troubleshooting issues
• Provide documentation as required

Qualifications and Skills

• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Bi-lingual in English & Korean
• POS/PC support related experience preferred
• Able to work off-site occasionally
• Business travel may be required
• Must be able to work flexible working hours

Benefits

• Medical, Dental, and Vision Insurance, 401K matching, Life Insurance
• PTO, Paid Holidays, Gym Reimbursement, Friday Company Lunch