15 Customer Service Engineer Jobs in Anniston, AL
United Imaging North America is Hiring a Customer Service Engineer Near Anniston, AL
Full-time
DescriptionWho we are?United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
Company Page: http://www.united-imaging.com/en/home/
BenefitsWhen joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).
Duties & Responsibilities
- Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
- Embrace new technology while levering core strengths in customer service and service support
- Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to our customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.
Education
- Associate degree in technical field and/or equivalent experience preferred
- Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET, DR, etc.) and previous experience with relevant equipment strongly preferred
- Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
- Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
- Strong customer communication skills with ability to effectively communicate both verbally and in writing
- Demonstrated ability to contribute to a team environment focused on customer success
- Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others;
- Valid driver's license and good driving record required;
- Willingness to travel extensively (at least 75%) as needed for customer support and training.
Job Summary
Full Time
$50k-66k (estimate)
05/19/2024
06/12/2024
united-imaging.com
Houston, TX
50 - 100
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The job skills required for Customer Service Engineer include Customer Service, Customer Care, Customer Support, Troubleshooting, Communicates Effectively, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Engineer positions, which can be used as a reference in future career path planning. As a Customer Service Engineer, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Engineer. You can explore the career advancement for a Customer Service Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Engineer job description and responsibilities
They present the benefits of such contracts, negotiate renewal terms, and outline what services are attached to specific types of contracts.
04/18/2022: Chico, CA
Customer support engineers own and create all product and service related technical documentation.
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Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.
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Provide solutions to all customers and partners and ensure effective deployment.
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Responsible for addressing the questions and concerns of customers about their company's products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Engineer jobs
Customer Service Engineers are required to pursue an Engineering or Computer Science Degree.
06/02/2022: Wilmington, DE
Earn Office manager/employee experience.
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Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/23/2022: Salt Lake City, UT
Apart from possessing excellent analytical and problem-solving skills, these engineers should have solid verbal and written communication skills.
04/08/2022: Fort Collins, CO
A technical support engineer should be able to work calmly when under pressure.
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Step 3: View the best colleges and universities for Customer Service Engineer.
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