Kronospan is Hiring a Customer Service Representative Laminates Near Anniston, AL
Job title Customer Service Representative Laminates Contract type Full-time About UsKronospan is the world's leading producer of wood panel products including MDF, OSB, Particleboard, and Laminate Flooring. We are state of the art, automated, and visionary. We are sustainable and eco-friendly. We are Worldwide AND we are American Made. We are Kronospan. Main duties and responsibilities Responsible for the 800-number customer service lines which will be the main avenue for these claims. They will also have mainly electronic correspondence with customers. The person will have the responsibility to handle all communication with claims and deal with warranty issues on a daily basis. Requirements
High school degree (Bachelor's or Associate's degree preferred)
Must have excellent written and verbal communication/presentation skills
Ability to handle multiple priorities and people simultaneously
Flexibility to handle continually changing priorities/demands
Strong customer orientation
Strong team player
Excellent math skills
Commitment to company values
Able to manage multiple tasks and projects efficiently within the context of a fast-paced environment
Must have strong computer skills, especially of Microsoft Word, Outlook, Excel, PowerPoint and the adobe suite of products
Excellent attendance record.
Demonstrated high energy level, strong work ethic, and positive approach to problem solving.
Must be a team player and have the ability to work and interact with associates/departments throughout the organization
What Will Put You Ahead
Customer service experience in a consumer products industry
Manufacturing experience
Bi-lingual or multi-lingual skills
What we offer As a company dedicated to its associates, we offer numerous benefits and advantages:
Growth opportunities, domestic and international, with the world's leading producer of wood panel products
Work in a diverse, inclusive environment with colleagues from around the world
You enjoy highly competitive benefits program including affordable medical, dental and vision plans
Company paid life and short & long term disability plans
Supplemental life, critical illness and accident plans for you and your family
401 (k) retirement plan with company match
Paid time off including a generous paid vacation plan and holidays after 90 days
“Life of Career” training opportunities through our global or local KronoAcademy
Uniform & reimbursement for safety boots & prescription safety glasses and company provided tools
Together we work, together we win. What To Send Our Way
A cover letter along with your Resume, highlighting your education, experience and skills.