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Join UHCU's Consumer Lending team and become an Auto Loan Contact Center Specialist! We're seeking individuals dedicated to exceeding member expectations and enhancing their lending journey. This exciting role is based in a dynamic call center, offering opportunities to collaborate with our high-impact Sales, Processing, Underwriting, and Documentation teams. As an Auto Loan Contact Center Specailist, you'll handle an average of 30-40 calls daily, assisting members with a range of inquiries related to existing loans such as: payment posting, interest calculation, late fees, extension requests, lien perfection and loan payoff quotes. If you thrive in a fast-paced, collaborative team environment and are eager to diversify your Consumer Lending skill set, apply today!
At UHCU, you can expect competitive pay including a comprehensive and generous benefits and PTO package. Our Consumer Lending team is located at our HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g., FOOD TRUCKS!!), outdoor dining area and café with a micro market.
Responsibilities:
You will partner closely with your peers to focus on responding promptly to all inquiries and requests regarding loans through phone and email while ensuring accuracy and efficiency. In addition to phone calls and incoming emails, you will also process internal event requests, and provide primary support as the Lease Support Team for our lease segment. Additionally, you will have the opportunity to be involved with various Lending tasks and projects.
Customer Service
Consumer Lending Support
Minimum Qualifications:
About United Heritage Credit Union:
The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.5 billion in assets, more than 77,000 members, 10 branch locations, and approximately 260 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.
UHCU Offers:
Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!
Full Time
Banking
$35k-44k (estimate)
04/19/2023
06/07/2024
uhcu.org
AUSTIN, TX
100 - 200
1957
MAY LOFGREEN
$10M - $50M
Banking
United Heritage Credit Union has provided comprehensive banking services to its members since its inception as Military Federal Credit Union in 1957. Headquartered in Austin, Texas, United Heritage CU serves the greater Austin and Tyler areas through twelve branch locations including Manchaca, Slaughter, Georgetown, Lakeway, Kyle and Tyler. Membership is open to anyone that lives, works or attends school within Travis, Williamson, Bastrop, Caldwell, Hays, Smith and Wood county, or is a relative of a current member. United Heritage CU currently employs over 200 people and provides quality, pers ...
onalized banking services while maintaining a strong financial position.
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