6 Area Supervisor Jobs in Atlanta, GA
United Gaming, LLC is Hiring an Area Supervisor Near Atlanta, GA
South Atlanta, Georgia
Position Overview:
The Area Supervisor is responsible for overseeing the day-to-day operations and management of service technicians assigned to routes within a designated area. This role involves managing multiple routes, ensuring efficient service delivery on coin-operated amusement machines, and maintaining high levels of customer satisfaction. The Area Supervisor will directly report to the Service Manager and work closely with Service Technicians to ensure that all work orders are completed accurately and promptly.
Key Responsibilities:
- Oversee the operational performance of multiple routes and approximately 300-400 locations and all coin-operated amusement machines per location.
- Manage and direct the activities of service technicians and within the designated area.
- Monitor and evaluate the performance of technicians, providing guidance, training, and feedback to improve service.
- Ensure that late, priority, and/or complex work orders are addressed promptly.
- Ensure compliance with all company policies, safety standards, and regulatory requirements.
- Foster strong relationships with location owners and customers, ensuring high levels of satisfaction and addressing any concerns or issues promptly.
- Collaborate with the Service Manager to implement strategies for operational improvement and efficiency.
- Prepare and submit reports on area performance, including service completion rates, customer feedback, and technician productivity.
- Proven experience in a supervisory or management role, preferably within the service or amusement industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to solve problems effectively and handle complex work orders.
- Knowledge of maintenance procedures and equipment for coin-operated amusement machines is a plus.
- Valid driver's license, Clean MVR, and ability to travel between locations as needed.
- Daily review of assigned work orders of routes in area.
- Daily review of late work orders, priority jobs, and service escalations
- Daily follow-up with service technicians on service escalations and coordinating diagnosis and resolution of technical issues.
- Daily coordination of work with dispatch and service manager.
- Weekly check in with each service technician on assigned route.
- Weekly covering a route for technicians off work. (Usually 1 day per week)
- Monthly rotation on weekend coverage.
- Monthly review of service technician performance and coaching where appropriate.
- Leading special projects and conducting training for service team.
- Consistent presence on Slack, Monday.com, Outlook, and Synchroteam applications.
Job Summary
Full Time
$62k-91k (estimate)
04/26/2024
05/15/2024
unitedingaming.com
Atlanta, TX
Related Companies
The following is the career advancement route for Area Supervisor positions, which can be used as a reference in future career path planning. As an Area Supervisor, it can be promoted into senior positions as a District Retail Sales Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Area Supervisor. You can explore the career advancement for an Area Supervisor below and select your interested title to get hiring information.
