GENERAL SUMMARY OF DUTIES: United Digestive’s (UD) Medical Assistant is responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Manages patient charts and assumes responsibility for resolving patient requests including test results, prescription refills, and general healthcare questions.
REPORTS TO: Practice Manager
RESPONSIBILITIES
Duties include but are not limited to:
Monitors schedule and organizes patient flow for physician office visits or in-office procedures
Accompanies patients to exam room, triages, collects patient history, and provides physical assessments as delegated by the physicians
Schedules and obtains results for testing, procedures, and other services as ordered by the physician; interprets and accurately communicates results to physicians and patients as necessary
Performs or assists physician with in-office ancillary services, procedures, and specialty services
Manages patient charts to ensure clinical information is complete, including scanning forms into the EMR in a timely manner
Prepares charts in the EMR prior to the physician visit according to practice process
Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
Enters requests for prescription refills into the EMR
Performs upkeep for exam rooms with regards to sterilization and infection control, supplies, and equipment
Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Participates in staff meetings as directed by the Practice Manager
Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or other duties as directed by the Practice Manager
Performs any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS & EXPERIENCE
Current Certified or Registered Medical Assistant, or equivalent experience required; CPR certification preferred; 2-3 years of specialty clinical experience, gastroenterology experience preferred. Medical Assistant must be computer literate and able to operate various healthcare systems and multiple Microsoft Office applications.
ADDITIONAL SKILLS AND EXPERIENCE
Medical Assistant must have or be able to:
Provide a high level of customer service at all times
The ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Displays a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan, prioritize, and complete multiple tasks as delegated
Work under pressure; assess, respond to, and communicate issues in a timely manner
Communicate clearly with patients and coworkers through the telephone, email, EMR messaging, and in-person
Interpret and apply clinical and non-clinical policies and procedures
Be reliable, punctual, and able to work independently
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.