GENERAL SUMMARY OF DUTIES : Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care.

Manages patient charts and assumes responsibility for resolving patient requests including test results, prescription refills, and general healthcare questions.

REPORTS TO : Clinic or Practice Manager

RESPONSIBILITIES

Duties include but are not limited to :

Monitors schedule and organizes patient flow for physician office visits or in-office procedures

Accompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physicians

Schedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients as necessary

Performs or assists physician with in-office procedures and specialty patients including Remicade, Hydrogen Breath Tests, Pill Cam Endoscopies, Flexible Sigmoidoscopies, and Hepatitis C

Manages patient charts to ensure clinical information is completed and filed appropriately

Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date

Calls in prescription refills to pharmacies as needed

Performs upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipment

Performs emergency life-saving procedures if necessary

Accurately provides or counsels patients and / or relatives with pertinent information regarding medical treatment or procedures

Answers emails and voicemails and returns patient calls in a timely and efficient manner

Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Participates in staff meetings as directed by the Office Manager

Participates in marketing activities as directed by the Office Manager

Cross trains and performs other office functions including phone triage, check-in / check-out, scheduling, pre-certification, or medical records as directed by the Office Manager

Any other duties and / or special projects as assigned

REQUIRED EDUCATION, SKILLS & EXPERIENCE

Medical Assistant must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE

Medical Assistant must be able to :

Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect

Displays a professional outgoing warm and helpful attitude

Possesses compassion for dealing with people who are ill and need help

Plan, prioritize, and complete multiple tasks as delegated by the Office Manager

Work under pressure; assess, respond, and communicate issues in a timely manner

Communicate clearly with patients and coworkers through the telephone, email, and in-person

Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL / MENTAL / ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel as business needs require.

Last updated : 2024-05-09