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GENERAL SUMMARY OF DUTIES: Responsible for supporting office staff, physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.
Manage and triage incoming phone calls or assigned tasks to resolve patient inquires with minimal patient transfer to office staff. Assume responsibility for resolving and fulfilling patient requests including test results, prescription refills, and general healthcare questions. Schedule and reschedule appointments to include Endo procedures.
REPORTS TO: Senior Manager, Patient Service Center
LOCATION:Potential to work remotely
RESPONSIBILITIES
Duties include but are not limited to:
REQUIRED EDUCATION, SKILLS & EXPERIENCE
High School Diploma or GED required; Must have 2-3 years of specialty clinical experience, gastroenterology experience preferred. Certified or Registered Medical Assistant preferred, must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.
ADDITIONAL SKILLS AND EXPERIENCE
PSC Clinical Support must be able to:
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel as business needs require
Other
$40k-54k (estimate)
12/31/2022
04/28/2024
uniteddigestive.com
Atlanta, GA
<25
The job skills required for Clinical Support Representative include Scheduling, Confidentiality, HIPAA, Microsoft Office, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Clinical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Clinical Support Representative. Select any job title you are interested in and start to search job requirements.
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