JOB CONTENT / FUNCTION

The Dental Office Manager is responsible for managing the daily operations of a dental office, ensuring that patients receive high-quality dental care in a welcoming and professional environment. This role involves overseeing administrative staff, maintaining financial records, and resolves patient matters and concerns.

Location:

First Smiles Dental and Braces 278 Memorial Drive Suite 100, Crystal Lake IL 60014

Pediatric Office

DUTIES & RESPONSIBILITIES

• Develops/maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc. Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day Coordinates trainings and professional development activities for the office Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day’s and week’s events Have one-on-one meetings with each team member regularly to set clear expectations on performance Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants. Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated/maintained Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office. Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations. Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget. Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information. Takes pride in resolving patient matters and provides feedback to team on any relevant matters Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security Performs other duties as assigned

JOB CONTENT

Financial Perspective: Overall Office efficiency and effectiveness.

Patient Perspective: Self-directed professional with excellent communication skills to successfully work with patients to meet their needs.

Internal Perspective: Leads, directs and works with Front Desk and Assistants to ensure a smooth run operation. Works with Providers to ensure their schedules, notes, and support are first class. Works with all team members to build a supportive and collaborative environment.

External Perspective: Leads all aspects of UDP’s image in the community pride by offering great dental experiences.

Risk Perspective: Takes responsibility to monitor and manage risk according to the guidelines set by all applicable federal, state, and local laws and regulations.

Learning & Growth Perspective: Evaluates subordinate performance on a constant basis, and provides counselling and guidance as needed. Passionate about training team members to offer excellent support to patients. Identifies high performers to Regional Operations Manager as a tie into the promotion process.

Compensation Package and Benefits

We empower and support our people to achieve their maximum potential in the office and in their daily lives. As a team member, you’ll enjoy:

• Compensation that is competitive in our market and is commensurate with experience.
• Comprehensive Medical plans, with varying costs and coverage, for individuals and families. UDP pays on average 66% of the premium!
• Dental Insurance with Orthodontia benefits and Vision Insurance.
• Plus! Deep discounts on dental care in one of our offices, and the option to extend the benefit to your family or friends.
• Disability, Accident Coverage, and Life Insurance benefits for all eligible employees.
• 401(k) plan with generous company matching contributions.
• Pretax Flexible Spending Accounts for qualified medical expenses.
• Employee Assistance Program (EAP) which provides free and confidential help for mental health, financial issues, or other personal matters.
• Commuter Benefits for select positions.
• Supportive Paid Time Off and Holiday programs.

#UDP123

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• What is your management style?

Experience:

• Dental office: 3 years (Required)
• Open Dental software: 1 year (Preferred)
• Management: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person