SUMMARY

Oversees teller activities according to established policies and procedures. Maintains records of vault and teller station cash balances.

Oversees daily, monthly and quarterly reports and items listed within the Head Teller Manual. Responsible for the efficient operation of the teller area.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent
• Minimum three years of increasingly responsible experience in teller related function, including formal teller training
• Good mathematical, organizational and communication skills
• Good interpersonal and supervisory skills

JOB FUNCTIONS

• Handle each transaction with care, sensitivity and confidentiality
• Provide efficient, accurate and high quality service while maintaining good customer relations
• Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing customer relationships using United’s need-based sales approach
• Present oneself as a shining example of stellar quality service
• Complete daily, monthly and quarterly Head Teller reports timely
• Coordinate the activities of the teller operations area by assigning work, answering questions, teaching / mentoring, solving problems, helping with complex transactions and sensitive customer relations, explaining policies and procedures to customers
• Conduct regular teller meetings to review challenges or explain new ideas, campaigns or changes in policy and procedures
• Control vault money, which includes all ordering of money for main office and branches. Ensures vault is balanced daily.

SUPERVISORY RESPONSIBILITY

This position manages employees and is responsible for the coaching, development, and performance management of those employees.

WORK ENVIRONMENT

United location

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position does not require travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Last updated : 2024-05-09