The Learning and Development Trainer (Trainer) is responsible for executing the learning and development priorities for the company's training needs. The Trainer is responsible for developing, scheduling, and conducting group and/or one-on-one training, for both virtual and classroom settings and training programs for field operations, clinical and non-clinical divisions, pharmacy operations, and from time-to-time corporate teams. The Trainer will personally deliver and facilitate live classroom, e-learning and virtual training sessions, coordinate, and validate e-learning programs to ensure necessary enrollment and registrations exist for learning plans and programs and coordinate learning schedules for all learning activities and learning and development processes. The Trainer is responsible for ensuring classroom, attendee and learning environment readiness, coordinating with physical locations, confirming learning schedules with hiring management for new or existing learners and managing UAS employee learning cycles start to finish. The Trainer is responsible for ensuring all training evaluations, program documentation and record keeping are completed and makes the final determination if learners are approved to proceed through various compliance and learning check points necessary to enable and ensure job and skill competency, sufficient to perform clinical allergy specialist or other roles. The Trainer will also coordinate and manage ongoing training, repeated or remediation training in coordination with Learning and Development division standards, management requirements or for other needs. The trainer may be asked to support beginner level instructional design tasks as needed. Performs both as trainer and facilitator for clinical and non-clinical training for employees. Provides training programs including clinical skills for allergy clinic operations, clinical protocols, and processes, as well as operational and administrative clinic processes as per the UAS allergy center cycle. Utilizes and ensures competence delivering training in multiple mediums including but not limited to live classroom, virtual, e-learning, internal and external software solutions and coordinating learning in more than one medium from time-to-time. Coordinates and delivers complex and complete learning solutions (to include instructor-led sessions, virtual instructor-led sessions, e-learning courses, and training resources) using the best mediums to match subject matter and training objectives while applying appropriate learning principles and design techniques. Conducts assessment and evaluation of learning activities within and external to the classroom or learning environment to ensure learning effectiveness and learner capabilities meet UAS requirements. Provides coordination of the day-to-day teaching activities of multi-week learning programs and sessions, which may occur simultaneously, as well as coordination of multiple assigned projects, communication status updates to learners or management regarding learning plans. Coordinates and ensures readiness of training program documentation needed for learners, management, and the business in a timely manner and prior to the start of training programs. Provides learning program overviews to all applicable parties and trains the field preceptors or other field resources supporting learning initiatives on all learning concepts, programs, and materials to ensure proactive and complete awareness and accuracy as well as a level of consistency, confidence, and competence with training across all clinics nationally. Learns and fully utilizes e-learning LMS and HCM systems and authoring tools to deliver asynchronous training to all learners and ensures learning, as assigned is completed in a timely manner. Registers and provides support for e-learning programs to employees and management. Collaborates with learning and development team members to design, develop, schedule, and launch the most effective training programs for UAS employees. Skillfully oversees all assigned virtual and classroom delivery and ensures a successful and professional learning environment exists. Manages conversations in learning environments to ensure professional, respectful, and meet UAS standards. Continuously and effectively evaluates training scores and training effectiveness based on feedback and quantifiable data to enhance solution design and delivery and recommends changes or enhancements to training in a timely manner. Ensures training delivery continuously achieves the most successful outcome possible and learning is modified or adjusted to allow additional practice or study sessions, when needed to ensure all learners have the best chance of course success regardless of prior background or initial skill level. Ability to work within the UAS pharmacy and learning location in Dallas Texas (Love Field Area) Monday to Friday, when learning programs are in process or within another local or remote facility to train learners, facilitate training, perform train-the-trainer activities, observe training programs at the clinic or organizational level or attend business meetings. A hybrid work from home location is also available when physical office location classroom training is not in session or when training center preparations are not required. Other duties may be assigned. Education Completed: Bachelor’s degree in adult education, instructional design, or related field, along with three or more years of applicable direct training experience in a corporate or other in-person learning environment. A bachelor’s degree and at least three years’ of recent internal clinical training experience is required for internal candidates at United Allergy. Background & Expertise: Requires experience as a corporate training coordinator or trainer of clinical or health care learning for a national health care organization. Experience teaching complex clinical and non-clinical learning content and clinical procedures, organizing, and managing learning courses, systems, and attendees. Ability to juggle multiple priorities, with competing deadlines. Ability to manage changing priorities in a fast-paced learning-focused and business environment; Ability to be thorough, practicable and consistent with solutions that meet organizational objectives. Strong public speaking, organization, and presentation skills. Applicable Experience: Experience in multi-media, e-learning, distance learning tools and design methods. Experience in adult learning principles and conducting activity in a structured learning life cycle (ADDIE or SAM). Computer Literacy: Technical focus with intermediate to advanced level proficiency with MS Office. Intermediate to advanced proficiency in e-learning authoring software such as Articulate Storyline. Intermediate to advanced proficiency in web-based classroom tools that enable virtual instructor led training such as Adobe Connect and Workday Learning or other HCM/LMS tools. Beginner to intermediate proficiency in visual e-learning tools such as; Articulate Suite. United Allergy Services exists to empower providers and advance the understanding of immunotherapy as the gold standard of allergy treatment. Our vision is to Revolutionize Allergy Care in America. We are improving access to millions of allergy sufferers that would not receive advanced allergy care without United Allergy Services. We’re headquartered in San Antonio, Texas but have over 250 employees in 18 different states. In a little over 12 years, we've tested almost half a million patients and over 281,000 patients have gone onto immunotherapy. We're currently testing over 1,000 new patients per month, and 83% of our immunotherapy doses are administered by the patients in their own home. Transparency in Coverage URL: https://transparency-in-coverage.uhc.com/