Key Responsibilities:

• Provides a first point of contact with pilots in administering and communicating policies and procedures and facilitation to resolve issues. Provides as escalation path for pilot inquiries not resolved by the third party service provider. Researches contractual interpretation to support pilots and pilot base administrative staff.
• Must be knowledgeable in pilot qualifications and will be responsible for all FAA mandated pilot qualification records entries. Will be the subject matter knowledge expert (SME) on a number of processes.Will be responsible to administer pilot leaves of absences.
• Stay abreast of current contractual entitlements regarding expenses, iPad replacement, paid move entitlements, jury duty, etc. to ensure correct processing. Foster partnerships between 3rd party administrative service providers and the pilot bases.
• Perform related administrative duties such as preparation of reports, special projects and other duties as required. Will assist in the coordination and processing of trip drops for pilots, expense reimbursements, qualification monitoring, temporary assignments and other related functions.
• Process documents with the aim of improving efficiency, productivity, and delivery of hassle-free service to pilots system wide.
• Manage knowledge articles for process work flows and training within help hub.

What’s needed to succeed (Minimum Qualifications):

• High school diploma or 4 years of relevant work experience

• 2-4 years of administrative support

• Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)

• Working knowledge of ALPA contract and/or other collective bargaining agreements.

• Ability to adapt to constantly changing work environment

• Highly organized, and the ability to multi-task competing priorities

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree in Business, Management, Operations and/or /Finance or 4 years of relevant work experience

• 1 years of employee leaves administration

• 3 years Flight Operations experience

• Knowledge of Flight Ops programs such as CMS, Pilot Records, Concur, Help Hub, SharePoint, TIBCO Spotfire, , etc. Familiarity with employee leave regulations and related company policies/collective bargaining agreement requirements.

• Ability to use case management software such as Service Now (Help Hub)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.