Staff Support Resource Specialist II Jobs

The Staff Support Resource Specialist II serves as the point of contact to guide and assist branch staff with product information, operational policies, and transaction processes. Responsible for providing internal customer and solution services to bank branch employees. Being a Staff Support Resource Specialist II escalates issues internally as necessary. Responds to questions and resolves cases by researching bank procedures and/or regulatory governance. In addition, Staff Support Resource Specialist II completes call tracking and supporting documentation associated with each case. Requires ... a high school diploma or equivalent. Typically reports to a supervisor. Being a Staff Support Resource Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Staff Support Resource Specialist II typically requires 1-3 years of related experience. More
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