Company Overview: Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives. Responsibilities: Monitor and respond quickly to incoming requests related to IT issues. Escalate issues to headquarter teams in New York and Japan as necessary. Maintain store IT systems and react immediately if any system goes down. Responsible for maintaining POS, Laptops, Printers, iOS devices, digital signage and store network. Maintain an accurate inventory of all equipment, software, and license users. Communicate directly with store teams to notify them of upcoming changes, technician visits or deliveries. Provide onsite support for new store openings. Requirements: 5-8 years of progressively increasing responsibilities with retail IT Excellent written and oral communications skills Ability to communicate with senior leadership Good report creation and analysis skills Ability to manage several projects at the same time and assess priorities Ability to work with little supervision and report accordingly Ability to provide high level service and follow through Customer oriented Ability to work in a fast paced environment Fundamental understanding of TCP/IP networking. General awareness of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability deploy, configure, and support operating systems on desktop and mobile Ability to handle multiple, simultaneous requests, with an ability to prioritize tasks, based on current business requirements. Proficiency in all aspects of business analysis: strong analytical skills Experience with implementation of Store systems (2) Experience in the Retail industry (2) Retail Operations experience (2) Overall knowledge of the Apparel industry (2) Experience to work in diversified job environment (2) Passion for current and emerging trends in Digital, CRM, POS applications, mobility, payment, security and consumer interactions (1) Other duties assigned by manager Frequent in-person collaboration This role will be based in Los Angeles and will report to the IT team based in New York. It’s very important that the candidate be able to work independently. Working conditions Normal office environment; 9 am – 6 pm (flexible) Periodic after hour support as business needs arise. Travel 20% US and Canada. Salary: $88,000 - $100,000* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. In 2006, UNIQLO opened its first ever Global Flagship Store in Soho, New York City, closely followed by stores on 5th Avenue and on 34th Street. Over the following decade, UNIQLO built its US presence with stores along the East and West Coast, and also in the Midwest. Today, we have more than 40 stores, and continue to grow.