Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

Uniphore, the global leader in Conversational Service Automation, is looking for a superstar Account Director. As You will report to the VP of North American Sales and be responsible for driving our sales motion in the North American market for a specific vertical / verticals.

This is a hybrid role reporting into our NYC hub.

A successful candidate for this position is a strong hunter with a passion for customer success, strong analytics and exceptional communication skills. One who can rapidly build energy, business cases, demonstrations and proposals to accelerate business in a new segment to scale revenue from year 1.

This is an amazing opportunity to build and shape a business, client base, culture and take a leading role within a high growth start-up (that happens to be 15 years old and is well funded).

The ideal candidate has a deep understanding of selling enterprise SaaS products and services into call centers, as well as experience with consultative, value-led sales motions. Must be able to effectively and independently prospect and build pipeline. Ability to forecast and effectively move deals through the pipeline with pace and quality through a disciplined sales methodology. Experience selling into Contact Centers and Customer Experience-focused organizations to senior economic buyers is necessary.

Responsibilities

• Act as a key player in our field sales team to drive net new sales and expansion for your territory and build pipeline which will lead to closed sales 
• Drive complex sales cycles orchestrating your client and our team through pre-sales, discovery, and delivery 
• Manage large, complex accounts mapped to the customer's mission and business issues
• Ability to “Walk the Halls” and engage customers, cultivate relationships and become highly integrated into each account
• Identify new business and strategically expand revenue growth in key accounts
• Accountable for achieving financial targets and delivering against customer’s expectations 

• 8 years of sales experience at the Enterprise level
• Extensive experience selling enterprise SaaS/Cloud based solutions to C-levels with enterprise accounts
• Experience selling into Financial Services
• Proven success with transformational selling and strategy 
• Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment 
• Maintain accurate and timely customer, pipeline, and forecast data 
• Ability to work with people at all levels inside and outside the company 
• Strong negotiation and persuasion skill-set 
• Contact center enterprise sales experience a plus
• Strong technical understanding of sales tools like Microsoft Office and leading sales platforms like SFDC, Clari, Outreach etc.
• BA/BS or equivalent experience, MBA preferred

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

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