1 Help Desk Specialist- PT Job in Cranford, NJ
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Union County College is Hiring a Help Desk Specialist- PT Near Cranford, NJ
- Facilitates faculty/staff/students in the proper use and operation of computer lab facilities and classroom technology.
- Extreme focus on high level of customer support is a must.
- Provides individualized instruction and training to faculty, staff and students as needed in the use of apps.
- Ensures maintenance of records, computer and printer use and performance.
- Provides support for specific application projects as required.
- Ensures the cleanliness of equipment in computer labs.
- Diagnose computer-related problems by end users and effect corrective action or recommend further analysis by other I.T. department members and repair/fix problem as needed or recommended.
- Staffing a “Helpdesk” and being responsible for making sure that all calls are handled properly, courteously and expeditiously.
- Logging and reporting all calls to the Helpdesk so as to address common problem areas as quickly as possible.
- Assist with multi-user application software so that simple problems related to these products may be resolved quickly.
- Follow up with end users to ensure issue has been resolved.
- Keep end-user community informed regarding status of computer problems, especially during periods of unexpected downtime and notify end users of estimated downtime and when systems are back up and running.
- Assist end-users with application software problems through phone conversation, if adequate, and by visiting the department’s office as needed.
- Maintain procedural documentation related to the responsibilities of this position.
- Perform hardware and software installations.
- Completes personal transfer of helpdesk operation to next helpdesk shift in a clear and professional manner.
- Performs mandatory overtime shift coverage to facilitate helpdesk operation, such as coverage for co-worker vacation/sick time, transfer-of-operation to next shift, weekend/summer schedule shift coverage and other emergencies.
- Associate degree required or equivalent combination of education and experience to meet the core competencies.
- Minimum two years’ experience with personal computer applications.
- Minimum two years’ experience in hardware diagnosis and repair.
- Minimum two years’ experience with applications in a Windows environment.
- Minimum two years working in a computer assistance role.
- Strong communication skills.
- Proficiency in current versions of Microsoft Windows operating systems, Microsoft Office, Colleague, Webex and Cisco classroom equipment and other PC products.
- Must be flexible and versatile in work assignments.
- Ability to deal tactfully and courteously with members of college community.
- Ability to research information and instruct others in researching problems.
- Ability to analyze problems and initiate corrective action.
- Ability to read, write, speak and understand English.
- Must present neat, professional appearance.
- Must be willing to travel to other campuses as needed.
- Valid New Jersey Driver’s License required.
- This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
- Some physical effort required; however, the employee must occasionally lift and/or move up to 40 pounds.
- No or very limited exposure to physical risk.
- Some travel required.
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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
Job Summary
Part Time
$56k-69k (estimate)
02/05/2024
05/12/2024
ucc.edu
CRANFORD, NJ
500 - 1,000
1933
Private
THOMAS BROWN
$50M - $200M
Related Companies
The job skills required for Help Desk Specialist- PT include Help Desk, Operating System, Microsoft Office, Analysis, Computer Hardware, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist- PT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist- PT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist- PT positions, which can be used as a reference in future career path planning. As a Help Desk Specialist- PT, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist- PT. You can explore the career advancement for a Help Desk Specialist- PT below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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