IAM Operations Specialist
Onsite, hybrid 1-2 days per week
Local to Chicago Only

Intake Call Notes:
Does not want a ticket taker, grabbing tickets working that process isn't what is needed.
Looking for a strong problem solver with ability to understand the true impact of how actions will impact the future and potential risks.
Someone well rounded in technical skills.
Will be an escalation person type need.
There is Identity Technical Services group, which Swathi (consultant) is now on, they're involved in helping ensure connectors are built out, help with provisioning of accounts.
Will help handle role base model access for identity and troubleshoot those roles.
Will build out roles when model doesn't have provisions for them.
Will help work with business owners to ensure roles needed are correct, help provisions for level access, making sure they're actually needed and nothing more
Will serve as escalation point when Technical Services group is doing traditional manual tasks that're not lining up
Will go to Tech Services group for additional troubleshooting.
Can provide a mix of experience including.
Azure DevOps, AWS identity management
OIM is needed but ok if they have good exp in other tools
Experience supporting RBAC, supporting those things within AWS is important.
Experience with Microsoft Authenticator and azure B-C, deploying and building out business roles in those environments.
OKTA SailPoint is not necessary.
Little automation scripting experience, have familiarity to leverage automation built into OIM to interact with tools.
Building out automation will be on other IAM team, Delivery.

The day-to-day responsibilities of the team are as follows:
Subject Matter Experts for the Bank's current state and future state IAM technology
Implementing critical enhancements and bug fixes in current state IAM technology (One Identity Manager)
Implementing critical enhancements and bug fixes in current state upstream and downstream technologies and workflows (Workday / Active Roles / Active Directory / Microsoft Entra / ServiceNow)
Participating in IAM Modernization Project related activities and future state IAM technology implementations
Building and enhancing workflows and reports in the current state and future state IAM technology
Implementing Integrations and Automation in current and future state IAM technology:
Upstream and downstream of IGA tool (Workday, ServiceNow, PAM/CyberArk, Active Roles, Active Directory, Microsoft Entra)
With other Bank applications to integrate and automate Authentication and Authorizations
Collaborating with Application Owners, Project, Delivery, and Development teams on Bank Projects and Software Onboarding:
Application integration
Role and Access Design and Role build-out
Configuring ticket creation and building out Consistency Checks for manually provisioned applications
Building, maintaining, and supporting Consistency Checks / Completeness and Accuracy Checks for manually provisioned applications and high-risk systems
Providing support and guidance for Cloud Security / Cloud IAM (Entra, AWS, etc.)
Providing solutions, support, and guidance for Non-Human access management use cases
Providing Tier 3 escalation support to the IAM Operations team
Fulfilling Audit/Exam requests (data queries, user lists, evidence requests, meetings/walkthroughs)

The responsibilities of the individual will be to support the above functions from a traditional BSA perspective (system analysis, requirements gathering, story writing, process flow, test cases, etc.), as well as act as an Agile Owner to mature and facilitate our Agile practices. This would include:
Work intake, triage, categorization, and assignment
Agile ceremony facilitation (prioritization, refinement, estimation, stand-ups, reviews, demos, and retrospectives)
Backlog management through Azure DevOps
Roadmap creation and management
Status updates and stakeholder communication

The ideal candidate will have hands-on experience or working knowledge of the above technologies, and be comfortable collaborating, communicating, and presenting to stakeholders across the Bank.