We are a growing small online business offering various auto parts products, looking to hire an outstanding customer service rep to help our awesome customers. We need detail-oriented, multi-tasker, who are organized, and able to learn and adapt quickly. We will fully train you, however, you must enjoy working at a fast pace and constantly changing environment. We welcome new graduates or internship.

Our office hours are M-F, 10:00 am -5:00 pm. Working hours can be flexible and discussed.

Job duties and responsibilities

Customer Service

· Assist customers with messages and emails, such as product inquiries, new order requests, and troubleshooting problems, etc, replying as appropriate and in a timely manner.

· Communicate with customers and answer questions via eBay messages, emails, or phone.

· Assist customers in a friendly, knowledgeable, and patient manner while resolving conflicts in a win-win situation, where the outcome is good for the customer and the company.

· Basic computer skills needed (Microsoft Office Suite).

Qualifications:

• Fluent in English, both verbal and written.
• Experience in customer service or e-commerce roles
• Basic computer skills needed (Microsoft Office Suite / Google Workspace)
• Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth.
• Strong verbal and written communication skills.
• Ability to work independently.
• High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
• Quick learner is able to adapt quickly while in learning mode.

Preferred Qualifications:

• Understanding of auto parts or strong interest in motorsports and JDM cars.
• Minimum of two (2) years of experience in customer service or e-commerce roles
• Experience with eBay, Shopify, or other social media platforms.
• Familiar with computer design programs like Photoshop
• English and Chinese (preferred)

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Language:

• Can you speak Chinese? (Required)

Work Location: In person