Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Recommends other Baywood properties to our guests, when appropriate
• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications

Education:

• High School diploma

Experience:

• Previous hotel Front Desk experience preferred; however, ability gained through 2 years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:

• Ability to multi-task
• Ability to communicate effectively, both written and oral
• Bilingual (Spanish & English) preferred, depending on geographic market
• Ability to work weekends, nights, and holidays
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry-specific software (PMS)
• Ability to remain calm during stressful situations

Physical Demands

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
• Sitting: Rarely
• Bending, Stooping, Reaching: Occasionally
• Lifting, Push/Pull: 40 lbs infrequently
• Driving: Rarely
• Traveling: None

Environmental Conditions:

• Inside: Protection from weather conditions but not temperature changes
• Outside: Rarely

Job Type: Part-time

Salary: $14.50 per hour

Benefits:

• Flexible schedule

Schedule:

• 8-hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• College Park, MD 20740: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person