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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

CHL's Health Home Management department provides care management to CHL clients who are also enrolled in Commonwealth Care Alliance's OneCare program. We help coordinate these individuals' primary and behavioral health care to ensure they receive high-quality, integrated care.

The Case Manager provides coordination of medical and specific services for individuals in Community Healthlink's primary and outpatient behavioral health clinics.

Responsibilities:

• Perform comprehensive intake and assessment of clients to determine the needs of the client including medical, psychiatric and wellness needs.

• Develop appropriate care plans in conjunction with clients for the delivery of essential services.

• Work collaboratively with multi-disciplinary team across providers and locations to coordinate the delivery of appropriate clinical and other support services.

• Make appropriate referrals to existing community agencies for additional services as identified in the assessment and care plan.

• Monitor the effectiveness of the care plan and coordinate with team to make changes to facilitate positive health outcomes and the prudent use of resources.

• Complete all documentation in a timely manner.

• Maintain flexibility in providing services in settings other than clinics; e.g. client homes, health clinics and other community settings.

• Regularly attend staff meetings, clinical team, supervision and all other required program meetings.

• Process referrals and authorizations in a timely manner.

• Perform other related job duties as required.

• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Qualifications:

• Grade C02: Case manager IRequires High School Diploma/GED/HiSet, Associate preferred.

• Grade C04: Case Manager II-Requires a Bachelor's degree; preferably in the field of psychology or human services.

• Knowledge of homelessness and related issues, familiarity with community resources and entitlements (i.e., substance abuse and mental health)

• Bilingual/Bi-cultural English/Spanish strongly urged to apply.

• Current valid US-issued driver's license and ability to provide registered, inspected and insured automobile for work related purposes, includingtransporting clients in your own vehicle

• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.