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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Community Healthlink's Community Support Program (CSP) provides short term, intensive outreach, and case management services to support individuals at risk of repeated psychiatric hospitalizations and/or inpatient substance abuse treatment admissions. CSP services are flexible and based on individual needs but focus primarily on helping clients overcome challenges with establishing and maintaining access to health care, community-based resources, and social/peer supports.

CSP Case Managers meet with referred clients in a variety of community settings, complete intake assessments and person-centered service plans, then assist clients with achieving the goals identified in those plans. CSP- duties include researching community-based resources and assisting clients to connect with these resources by helping with things such as short-term transportation, advocacy, encouragement, skills building, coaching, and completing paperwork.

Responsibilities:

• Develop and maintain rapport with individuals referred to CSP.

• Provide telephone outreach and home/community visits if needed. Provide "hands-on" case management support to clients, including providing short-term transportation to support engagement with providers and social services. Link individuals to resources and valuable information to improve health and wellness.

• Help advocate for individuals to improve their access to care.

• Complete required written documentation per program expectations.

• Document in HHMIS System

• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

Qualifications:

• Grade C02: Case Manager I: Associate's degree required.

• Grade C04: Case Manager II: Requires a Bachelor's degree;preferably in the field of psychology or human services . Strong communication and listening skills.

• Knowledge of substance use disorder, mental health and related issues, familiarity with community resources and entitlements.

• Strong analytical skills, including the ability to recognize problems, think creatively, and devise innovative solutions.

• Effective communication and listening skills.

• Comfortable working independently and within a group.

• Flexible yet organized.

• Bilingual (Spanish/English or Vietnamese/English) a plus.

• Must have a current valid US-issued driver's license and ability to provide registered, inspected, and insured automobile for work related purposes including transporting clients in your own vehicle.

• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.