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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

TheTenancy Preservation Program (TPP) provides a clinical presence in the Central MA Division of the Housing Courts and short-term intensive case management to eligible households whose tenancy problems are related to a disability. Our primary responsibility is to the Housing Court, providing professional assessment and recommendations regarding the disability-related causes of the tenancy problems and recommendations for service plans and other reasonable accommodations to address the tenancy problems.

Case Managers Supervisor provides supervision to TPP Case Managers and works as a member of the TPP Management Team to provide short-term case management to eligible households whose tenancy problems are related to a disability.

Responsibilities:

• Supervises TPP Case Managers

• Maintains required supervisory documentation.

• Participates as a member of the TPP management team.

• Provides trainings for case managers.

• In collaboration with the Program Director, collaborates with stakeholders within Community Healthlink and in the community to improve access to TPP services.

• In collaboration with the TPP Program Director, creates workflows for effective and responsive teamwork among case managers.

• In collaboration with the TPP Program Director, assists in tracking and reporting monthly data to funders and the Housing Court

• Identify gaps in services and provide data for the purpose of client advocacy.

• Participate in collaborative case conferences regarding service planning for clients.

• Participates as a member of the Community Healthlink Management Team

• Regularly attends staff meetings, team meetings, supervision and all other required meetings.

• Maintain a caseload of clients facing eviction.

• Develop service plans to address issues effecting tenancy and complete referrals for on-going services.

• Works closely with tenants, service providers, landlords, and housing court personnel

• Maintains knowledge base of services to assist in prevention of homelessness.

• Performs other related duties.

• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

Qualifications:

• Supervisory experience required.

• HSD/GED/HiSet/ASSOC/Required, Bachelor's degree or higher preferred.

• Bilingual candidates are urged to apply.

• Client-focused and patient-centered.

• Ability to multitask.

• Strong interpersonal skills.

• Self-motivated and self-directed.

• Knowledge of substance use disorder, mental health, primary care, and related health concerns, familiarity with community resources and entitlements.

• Strong analytical skills, including the ability to recognize problems, think creatively, and devise innovative solutions.

• Experience with Outlook Suite (Outlook, Word, Excel, etc.).

• Familiarity with client documentation, electronic medical records

• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.