Job Description

This is a remote, work-from-home position!

This company is an administrator for group plans of banks and other financial organizations. Provides claims, customer service, billing, and collection and fulfillment services.

Position: Inbound Customer Support Rep

* This position is working from home.

* Handle 60 inbound calls per day on average

* Answering questions from policy holders regarding a data breach and giving additional information.

* Looking for attention to detail, being able to multitask and comfortable reading from a script.

* Must have experience with Microsoft Teams and Outlook

* Must have good attendance.

Requirements:

* Minimum of a high school diploma with three to four years related experience. Must be proficient in Microsoft Office (Word, Excel, Outlook).

* Previous experience with Teams and Outlook

* Must have your own computer (not a Mac or Chromebook), headset, and a dedicated place to work where you won't be interrupted.

* Must be able to gain trust, respect, and confidence from customers.

* Excellent verbal and written communication skills.

* Requires candidate with outstanding attendance.

* Background check required prior to starting.

Additional Info

Pay rate: $18/hr

Schedules Available:

8AM-4PM-3 POSITIONS

9:30-5:30 = 3 POSITIONS

Training will be scheduled for Tuesday January 16 at 9am Central.

Location: Remote (REMOTE WILL NEED THEIR OWN EQUIPMENT COMPUTER & HEADSET) The computer cannot be a MAC or Chromebook as it is not compatible.

Computer must have at least 8GB of RAM

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.