Job Description

• Ensure Time & Materials (T&M) and Project-related requests are delivered on time, striving to exceed client expectations
• Receive and respond to client inquiries and work requests in a clear, professional, and timely manner, keeping clients informed as work progresses or issues arise
• Direct communications with vendor technicians and suppliers to place orders and obtain status updates
• Manage receipt and storage of deliverables through SharePoint/BOX
• Manage check-in/check-out process of onsite technicians and assist technicians with scope of work and other job questions
• Manage changes in scope and identify potential issues
• Facilitate communication between our technicians and our clients
• Document details of dispatches and tasks performed in the designated TailWind systems
• Ensure accurate invoicing from various vendors.
• Monitor procurement of materials

Requirements:

• Excellent communication and customer service skills
• Proficiency with Microsoft Office suite of PC tools Outlook, IM and the Internet
• Flexible - must be available for variable day time shift work and for occasional on-call shifts
• Ability to work in fast paced environment, multi-task, and meet deadlines
• Professionalism, strong work ethic, confidentiality, and commitment to integrity
• Self-starter with proven ability to work independently and with a team

Additional Info:

• Pay range: $21-23/hr depending on experience level
• Schedule: TRAINING : schedules between hours of 7am- 7pm (ie: 7am-4pm, 8am-5pm, 9am-6pm and 10am-7pm).

• Location: HYBRID: rotating shifts after training
• Type: Contract to hire on permanent

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.