Summary: Serves as a support role for field service managers and technicians; including inventory management, data management, asset tracking, operational reporting, liaison for internal install teams and third-party vendors. This role will act as a knowledgeable “go to” resource for departmental and company policy and procedures, templates, and tools.

Essential Job Duties

• Collect and Report data from various internal and external sources to maintain accurate inventory and assets for each account.
• Generate work orders, purchase orders, vendor returns, etc. in IFS/Astea to assist with asset tracking and customer specified actions.
• Send out periodic reports to the leadership team.
• Work with Repair Vendors, and in associated portals, for Purchase Orders, Repairs, and Returns.
• Collaborate with internal teams to coordinate logistics for projects and special orders.
• Act as focal point for remote employees when hands-on assistance is needed in warehouse.
• Routinely review work queues within IFS/Astea to monitor workflows and the completion of activities.
• Other duties as assigned.

Competencies

• Ability to work in a fast-paced support environment and manage stressful situations.
• Excellent written and oral communication skills.
• Documentation management and ability to use project management tools.
• Time management skills with the ability to meet deadlines.
• Must be able to work independently as required.
• Critical thinking and problem-solving skills.
• Strong organizing skills and follow-through on administrative tasks.
• Solid decision-making skills.
• Follows documented processes and procedures.
• Adaptability.
• Can Do positive attitude.

Required Education and Experience

• 2-year degree or equivalent experience
• experience in IFS/Astea applications preferred, but not required.
• proficient in the use of Microsoft Office applications.

Supervisory Responsibilities: This position does not have any supervisory responsibilities.

Work Environment:This job is an on-premises office position. This role routinely uses standard office equipment such as a computer, phone, printer, etc. as needed.

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job). This position is a sedentary desk position involving sitting, standing, and a significant amount of time working on a computer with repetitive keyboard strokes. Normal vision (with or without corrective lenses) is required for this position.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening work may be required as job duties demand.

Travel: No travel is expected for this position.

Benefits: Eligible employees can elect a full line of benefits including Medical and Dental Insurance through BC/BS (100% of the employee rate and 50% of dependent rate paid by the company), company paid Long Term Disability and Life Insurance, Voluntary Vision and Short Term Disability Insurance, PTO, Holiday Pay, and a generous 401K plan.

Retail Tech INC. IS AN EQUAL OPPORTUNITY EMPLOYER

and participates in E-Verify upon employment