Job Description

Job Duties/Description:

• Respond promptly and professionally to customer service inquiries via phone, email & chat
• Listen to customer requests and work to find appropriate solution
• Process new memberships and renewals & product and subscription orders
• Perform monthly outbound to members for membership renewals
• Update account information
• Work directly with members to answer questions related to memberships, events, publications and products
• Process registrations, transfers and payments and refunds. Send confirmation receipts & invoices
• Prepare event badges, archive data, and collection of unpaid invoices
• Work interdepartmentally to ensure accurate accounting of money in and out and items related to AP
• Work closely with the receptionist to manage front desk, greet all visitors and direct phone calls
• Minimal local travel for events as a representative of the organization and department

Requirements:

• Proficient in Microsoft Office Suite, experience with basic excel understanding - required
• 3-5 years experience in customer service or similar experience required
• Excellent verbal and written communication skills
• Willing and able to accurately respond to inquiries and requests
• Ability to work well independently and on a team
• Post secondary education preferred

Additional Info:

• Pay range: $20-23/hr.
• Schedule: M-F 8:30a-5p
• Location: Onsite for first 90 days then Hybrid (2-3x days in office)
• Type: Temp-to-hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.