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Rewarding position as a Customer Support Specialist in the Bowie, MD area. This is your opportunity to join an engaging, trustworthy, and efficient company that values their employees and promotes them from within! Preferred qualifications include prior customer service experience, clear written and verbal communication skills, and the ability to multi-task. The position is full-time, 100% in-office, don't wait- join the winning team today!
Location: Bowie, MD
Schedule: Monday-Friday
Pay: $18-$21/hourly based on experience.
Duties and Responsibilities
* Handle high volume inbound calls and make outbound calls as necessary.
* Assist with scheduling appointments and updating account information.
* Utilize strong communication skills to de-escalate a situation or direct calls to the appropriate department.
* Document detailed call reports within CRM database.
* Communicate across departments to complete work orders and process payments/invoices accurately and efficiently.
* Abide by all company policies and procedures.
Requirements
* Bachelor's Degree preferred but not required.
* 2 years of customer service experience within an office.
* Proficient in Microsoft Office.
* Excellent time management skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to dakelly@ultimatestaffing.comFull Time
Wholesale
$54k-70k (estimate)
04/20/2024
05/09/2024
ultimategroup.uk.com
KEIGHLEY
25 - 50
2002
MARK JAMES NAISBITT
$10M - $50M
Wholesale
The job skills required for Customer Support Specialist include Customer Service, Communication Skills, Customer Support, Verbal Communication, Time Management, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.