We are seeking a customer service representative in Monrovia Maryland!
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Why Work Here?
"Fast paced work environment with a strong culture, great benefits, and room for growth.'
Seeking a bilingual customer service representative who is reliable and has the ability to work independently as well as in a team environment. We are striving to attract and train capable, skilled individuals to support our customers and their clients. To do well in this role, you will need to be able to remain calm when customers are frustrated and have experience working with computers. We are in search of an individual that has a driven work ethic, a willingness to learn, and is able to exercise exceptional attention to detail.
Customer Service Representative Job Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Excellent communication and interpersonal skills
Responding promptly to customer inquiries.
Escalating complaints across a number of communication channels
Processing orders, forms, and requests via phone and email.
Keeping records of customer interactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Resolves product or service problems by simplifying a customer's complaint, determining the cause, selecting and suggesting the best solution to resolve, expediting correction or adjustment and following up to ensure resolution.
Ensure customer satisfaction and provide professional customer support.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.